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Action Property Management

Posted 1 month ago

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Lobby Ambassador - One Steuart Lane

San FranciscoOn-siteFull-time

AI Summary

The Lobby Ambassador at One Steuart Lane delivers 5-star customer service and resident satisfaction, handling front-desk operations, concierge and valet services, access control, mail distribution, and reporting in a luxury HOA community.

About this role

Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Action Property Management, the leader in community management, is seeking a Lobby Ambassador to join our team at our luxury association, One Steuart Lane, located in San Francisco.
Compensation: $25 to $26 per hour
Schedule: Variable shifts, to include overnight when necessary. 32 to 40 hours per week.

Job Responsibilities:

  • Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
  • Maintain the appearance of the front desk area, lobby, and main elevators.
  • Monitor lobby activity and maintain access control.
  • Provide concierge services.
  • Provide valet services.
  • Complete Daily Activity Report.
  • Answer and direct incoming phone calls. Receive and distribute resident parcels.
  • Address resident and guest concerns and questions.
  • Demonstrate a strong understanding of the association's governing documents.

    • Qualifications / Requirements:

  • Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
  • High school diploma or GED required
  • At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
  • Hospitality Management college students or recent graduates are highly desired
  • Polished and professional appearance and demeanor
  • Upbeat and positive team player attitude
  • Strong judgment and solutions-oriented
  • Proactive customer service approach

    • Why Join Action:

  • Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor
  • Team Member Perks:
  • Comprehensive health benefits and paid time off package for qualifying employees
  • On-going hospitality and property management training
  • Opportunities for career growth and advancement
  • Values-driven company culture promoting teamwork and excellence

    • Skills

    Access ControlConcierge ServicesCRMCustomer ServiceMS OfficePoint Of SaleProblem ResolutionProperty Management Software

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