Local Planner

Job Summary:

The Local Planner is responsible for coordinating and dispatching daily local moving jobs, ensuring crews, equipment, and paperwork are aligned to deliver efficient, on-time service. This role manages morning dispatch and crew assignments, oversees uniform and equipment compliance, and serves as a communication link between crews, agents, sales staff, and customer service coordinators throughout the day. The Local Planner also monitors operational alerts, resolves non-conformance issues, and maintains accurate data related to quality, claims, and safety. Success in this role requires strong organizational skills, sound judgment under time pressure, and a solid working knowledge of the local geographic area and moving equipment.

Supervisory Responsibilities:

None

Key Duties and Responsibilities

• Coordinate and dispatch daily local moving jobs, assigning crews, trucks, and equipment to ensure efficient, on-time execution.
• Lead morning dispatch, confirming crew assignments, routes, and job details before trucks leave the yard.
• Partner with agents, sales staff, internal departments, and customers as needed to resolve scheduling conflicts and keep jobs on track.
• Host daily crew huddles to communicate job expectations, safety reminders, and any changes to the day's schedule.
• Review job paperwork with crews prior to dispatch to confirm accuracy and completeness.
• Proofread and audit completed paperwork for compliance with company documentation standards.
• Inspect crews and equipment for adherence to uniform policies and vehicle/equipment cleanliness standards.
• Monitor dispatch alerts and operational notifications throughout the day, addressing non-conformance issues as they arise.
• Maintain ongoing communication with crews and customer service coordinators to track job progress and resolve issues in real time.
• Enter and maintain accurate, up-to-date records related to quality, claims, and safety.
• Support company performance goals and operational standards through consistent, detail-oriented dispatch management.

Required Experience/Skills: Education/Work Experience/Certificates

Education/Work Experience/Certificates

• Two to four years of experience in the moving and storage industry
• Solid understanding of the geographical area
• Knowledge and understanding of truck sizes, types, and functions
• Fluent in English (written and verbal) and it would be helpful to be able to converse in Spanish

Core Skills

• Customer focused, collaborative, communicative, resilient, strive for inclusion of others, organized

Physical Requirements:

• Ability to stand, walk, and remain active throughout the warehouse and operational areas for extended periods.
• Ability to frequently bend, stoop, reach, and move between work areas to coordinate crews and daily dispatch activities.
• Ability to enter and exit vehicles and safely inspect trucks, equipment, and work areas.
• Ability to lift, carry, and move equipment, supplies, and materials as needed to support daily operations.
• Ability to work in varying warehouse and outdoor conditions and maintain physical activity during busy or peak periods