Logistics Customer Service Representative
AI Summary
Handles order processing, routing, and customer updates for logistics clients; ensures on-time delivery and coordination with warehouses and carriers.
About this role
Are you an experienced logistics professional with a passion for delivering exceptional customer service? RemoteVA PH is looking for a Logistics Customer Service Representative to be the vital link between our clients and warehouse operations. In this role, you’ll ensure timely and accurate order processing, routing, and shipping — especially to wholesalers and retailers. You will play a key part in maintaining strong client relationships and ensuring every order is delivered seamlessly.
Key Responsibilities
-Be the main point of contact for assigned clients: handle inquiries and provide real-time updates on orders, inventory, and shipping.
-Coordinate routing of orders to wholesalers, retailers, and other partners — ensuring all compliance and routing guides are followed.
-Monitor and track orders using Warehouse Management Systems (WMS), and communicate proactively about delays or issues.
-Submit routing requests, schedule carrier pickups, and follow up on shipment status to guarantee on-time deliveries.
-Collaborate with the warehouse team to ensure accuracy in order picking, packing, and shipping.
-Manage order exceptions such as cancellations, returns, and changes — while keeping clients informed.
-Keep thorough documentation of all client communications, updates, and resolutions.
-Work with the WMS Manager to improve operational processes and service levels.
Requirements
What We're Looking For
MUST-HAVE EXPERIENCE:
-Routing experience with wholesalers (this is a strict requirement).
-Previous experience in a 3PL, logistics, or supply chain environment.
-Familiarity with retailer compliance standards, routing guides, and shipping procedures.
-Hands-on experience with Warehouse Management Systems (preferably Extensiv or similar platforms).
SKILLS REQUIRED:
-Strong customer service orientation with a proven track record of building lasting client relationships.
-Clear, professional communication skills (verbal and written).
-Highly organized, detail-oriented, and capable of multitasking in a fast-paced setting.
-Proficiency in Microsoft Office (Excel, Outlook, Word) and other communication tools.
-Typing Speed: At least 40 WPM (a typing test is required)
Benefits
📅 Work Schedule & Setup
🕘 Monday to Friday | 9:00 AM – 5:00 PM EST
💻 Remote / Work-from-Home
📧 Ready to Apply?
Submit your CV and portfolio to:
