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Lendbuzz

Posted 14 days ago

Open

Loss Prevention Associate (12-9 PM EST)

RemoteRemoteFull-time

AI Summary

Manages and coordinates collection of delinquent auto loan payments through calls, emails, and texts; processes payments, performs skip traces, and prepares accounts for pre-repossession status.

About this role

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are looking for an outstanding team member to join in managing and coordinating the collection of delinquent payments for auto loan accounts. The hours for this role are 12 - 9 PM EST.

Key Responsibilities

  • Perform delinquent account collection calls, emails, or text messages assigned by management

  • Service inbound customer calls pertaining to collections

  • Maintain clear and descriptive notes

  • Set up and process one-time and recurring payments

  • Prepare delinquent accounts for pre-repossession status

  • Perform skip trace duties to locate customers

  • Communicate with clients in a timely and orderly fashion by sending out notices

  • Review accounts that have been referred for repossession and legal actions against debtors

  • Assist subordinates with collection activities in difficult cases and recommend collection techniques

  • Issue written and oral instructions

  • Enforce compliance with Collection Standard of Conduct policies

  • Perform various administrative functions

    • Key Requirements

  • Proficiency in both Spanish and English is preferred

  • One plus years' experience with collections in a call center environment

  • Skip trace experience

  • Auto collections experience is preferred

  • Previous work in collections, preferably in the automotive industry

  • Outstanding customer, communication and organizational skill

  • High level of integrity

  • Strong sense of teamwork yet able to work independently

    • Skills

    Auto CollectionsCall Center CollectionsCollection Standard Of ConductDelinquent Account ManagementEnglish Language ProficiencyPayment ProcessingRepossession ProceduresSkip TraceSpanish Language Proficiency

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