Luminis Health Events & Conference Center Supervisor

Events & Conference Center Officer

The Luminis Health Events & Conference Center Supervisor is responsible for overseeing all scheduling and events in the Martin L. Doordan Institute, a 24,000 square-foot conference center, at Luminis Health Anne Arundel Medical Center. The Officer will represent the Doordan Institute in the community to showcase Luminis Health and drive event revenue to the conference space. Using their knowledge of events and community relationships, the Officer will implement a business plan for the Doordan Institute to meet clearly defined goals. This position will work with internal hospital staff, as well as external parties, to meet their needs regarding recurring meetings, one-off events, conferences, a variety of trainings, etc in the Doordan Institute. In addition to the Doordan Institute, the Officer will develop and implement a system-wide approach to events. They will develop standard procedures for events, to include managing space and leadership scheduling, maintaining a system events calendar and planning for the health system’s largest events, regardless of location. This full-time, exempt position reports to the Manager of Special Giving, LHAAMC Foundation.

Responsibilities:

Organizational Events:

1. -Develop policies and procedures related to events at Luminis Health
2. -Lead strategic planning, scheduling, execution, and evaluation of organization-wide events
3. -Support event committees, managing event logistics and sharing best practices around program, presenters, etc.
4. -Supervise contractors and vendors, to ensure events meet LH mission, brand, and goals.
5. -Collaborate with internal and external stakeholders to plan seamless, high-impact events.
6. -Develop event schedules, agendas, and messaging.
7. -Evaluate and improve event strategies and attendee experiences.
8. -Capture and report event metrics and manage CRM data for event tracking.
9. -Manage and monitor event-related budgets, revenue and expenses, ensuring goals are met

Conference Center Sales:

1. -Develop and implement conference center policies and procedures in support of Doordan Institute Business Plan.
2. -Cultivate and expand revenue opportunities for the Doordan Institute conference center
3. -Represent the organization in the community to book events, conferences and meetings in the Doordan Institute.
4. -Foster new relationships with external organizations and promote conference center offerings throughout the community
5. -Track revenue and payments
6. -Prepare and manage program-specific budgets and reports.
7. -Cultivate relationships with vendors to identify key partnerships in the community
8. -Serve as a liaison and represent Luminis Health at various events and conferences.
9. -Work with internal stakeholders to develop organizational scheduling practices to maximize revenue opportunities

Event Marketing & Communications:

1. -Coordinate event publicity with Luminis Health marketing team as appropriate
2. -Develop marketing strategies for increased occupancy/usage for the conference center
3. -Oversee partnership development and promotion

Contracts:

1. -Negotiate and oversee contracts for goods and services related to events and sponsorships.
2. -Ensure contractors meet all specifications and legal requirements, maintaining contract files.

Required Qualifications:

• -Bachelor’s degree in marketing, business, hospitality, related field or 7-10 years of experience in corporate event management
• -Proven leadership, negotiation, and project management skills.
• -Strong sales, customer service, and administrative abilities.
• -Excellent communication skills and proficiency in Microsoft Office, Event Management software, EMS database preferred.
• -Ability to work independently and manage multiple projects.
• -Availability for evening and weekend events.
• -Experience in sales or business development preferred
• -Budgeting and accounting experience in a non-profit environment preferred.
• -Must demonstrate grace under pressure while managing multiple priorities and delivering exceptional guest, internal leader and vendor experiences
• -Handles challenges with diplomacy and maintains professionalism in all settings, including high-energy events, ensuring the organization is always represented with integrity and poise.

There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens. There is an expectation that this employee will be exerting physical demands of the role including lifting objects regularly, supporting event set-up, and being on your feet for long hours at a time.