
Posted 2 months ago
Luxury Automotive Service Manager
ChicagoOn-siteFull-time
AI Summary
Leads the service department overseeing day-to-day operations, managing service advisors and technicians, and ensuring high customer satisfaction and department efficiency for a luxury automotive group in Chicago.
About this role
Murgado Automotive Group is a leader in the automotive industry, representing top brands and delivering exceptional service to our customers. We are committed to providing a dynamic and supportive work environment where team members can thrive and grow. We are currently seeking a motivated and experienced Automotive Service Manager to join our team and lead our service department to new heights.
As a Luxury Automotive Service Manager at Murgado Automotive Group, you will play a key role in ensuring the success and efficiency of our service department. You will be responsible for overseeing day-to-day operations, managing a team of service advisors and technicians, and ensuring that our customers receive top-notch service at every visit.
Responsibilities:
Oversee all aspects of the service department, including staffing, training, and performance management
Ensure that service advisors provide exceptional customer service and maintain high levels of customer satisfaction
Monitor service department performance metrics and implement strategies to improve efficiency and profitability
Manage scheduling and workflow to optimize technician productivity and minimize customer wait times
Ensure compliance with company policies, procedures, and safety standards
Qualifications:
Previous experience in automotive service management in a luxury brand (Audi, BMW, Lexus, Land Rover, Mercedes-Benz, Porsche, etc.)
Strong leadership and management skills, with the ability to motivate and inspire a team
Excellent communication and interpersonal skills
Proficiency with automotive service management software and computer systems
Knowledge of automotive repair processes and industry best practices
Benefits:
Competitive salary and bonus opportunities
Comprehensive benefits package, including health insurance and retirement plans
Opportunities for career advancement within the Murgado Automotive Group
Ongoing training and professional development opportunities
Dynamic and collaborative work environment
If you are a dynamic leader with a passion for automotive service and a commitment to excellence, we invite you to join our team at Murgado Automotive Group as an Luxury Automotive Service Manager. We look forward to reviewing your application!
Skills
Automotive Repair ProcessesAutomotive Service Management SoftwareIndustry Best PracticesMSRP PricingService Department OperationsService SchedulingTeam LeadershipWorkflow Optimization
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