Luxury Sales Consultant - Houston Galleria

At **Blue Nile **, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love.

Blue Nile is looking for a ** Luxury Sales Consultant** who is eager for an exciting opportunity to join our retail showroom in the ** Houston Galleria in Houston, TX . The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A Luxury Sales Consultant ** at Blue Nile is outgoing, passionate and strives to help others. The company’s customer service goal is to enhance and grow the brand connection experience for customers. ** Luxury Sales Consultants** do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler for Life” relationship with Blue Nile.

Responsibilities:

• Communicate the Blue Nile difference, instilling trust and confidence in our brand.
• Demonstrate exceptional customer service and continually develop your product knowledge to educate customers.
• Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience.
• Proactively follow up on all internal and external communications while maintaining Blue Nile service standards.
• Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations.
• Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth.
• Continuously maintain excellent attendance and punctuality.
• Consistently achieve or exceed company sales and service goals.
• Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer.

Requirements

• Previous retail sales or customer service experience required.

• High School Diploma or GED.

• Jewelry experience a plus but not required.

• Excellent interpersonal, creative problem solving, organizational and time management skills.

• Excellent listening, written and verbal communication skills.

• Strong attention to detail and high integrity.

• Ability to work within deadlines in a fast-paced environment.

• Strong computer, typing/keyboarding, and data entry skills; aptitude for effectively and efficiently navigating through all computer systems.

• Ability to stand for extended periods of time.

• Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons.

• Authorized to work in the U.S.

Benefits

The hourly pay range for this job is $17.00 - $20.00. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus.Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.

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