(MAA) Customer service Ocean Export

· Prepare export shipping documentations such as B/L, invoices, packing list, permit and others related documents

· To liaise with customers, trucking, Hauler, carriers and CFS/port;

· To manage forwarding activities such as arrange pick-up for LCL and FCL

· Prepare and generate invoice and sending out to customers

· To scan documents into system and send pre alert

· To prepare export customs, AMS & ACI, AP (export) reports and others

· To update milestones as per global compliance and timely manner to meet Milestone Compliance KPI

· To update navigator and checklist

· To assist to verify and reconcile vendors invoices and others

· To raise PRF to pay vendor, if any

· To handle customer’s complaint and assist customer to resolve issues related to export activities

· To create job file, raise PO and invoice billing according to the billing KPI

· Any other task that maybe assign from time to time by management.

Knowledge/ Work Experience

· More than 5 years’ experience in freight forwarding industry.

· Solid knowledge in ocean export CS and operation

· Export operation knowledge is a plus.

Key Behavioral Competencies

· Comprehensive English capabilities

· Agile, positive and proactive

· Excellent analytical and communication skills

Education/Technical Skills

University graduate with major in Supply Chain Management/Familiar with Microsoft Office