Mailroom Manager

Mailroom Manager

Overview

The Mailroom Manager is responsible for overseeing daily mailroom operations, supporting mailroom team members, and helping ensure mail sorting, distribution, packaging, and shipping are completed accurately and efficiently. This position helps maintain smooth department workflows, strong team performance, and high-quality service for customers.

This role also supports the mailroom by training staff, monitoring daily goals, coordinating with other departments, maintaining supplies and equipment, handling escalated issues or special customer requests, and helping ensure daily mailroom tasks are completed on time.

Key Functions & Responsibilities

• Lead and supervise mailroom team members to ensure daily goals are met
• Manage workflows for mail sorting, distribution, packaging, and shipping
• Maintain operational efficiency and accuracy under tight timelines
• Coordinate with other departments to improve service delivery
• Train new staff and conduct performance evaluations
• Oversee supply levels, equipment maintenance, and compliance with company procedures
• Handle escalated issues or special customer requests
• Monitor team productivity and help ensure work is completed accurately and on time
• Support daily mailroom operations and assist where needed
• Assist with mailroom-related errands as needed, including trips to the post office, UPS, or similar locations
• Report department concerns, workflow issues, or staff-related matters to management as needed
• Complete additional projects and duties as assigned by management

Employment Standards & Skills

• Strong leadership and team management skills
• Excellent organization and time management skills
• Strong communication, delegation, and problem-solving skills
• Strong attention to detail
• Comfortable working in a fast-paced operational environment
• Able to manage multiple priorities and deadlines
• Comfortable using inventory and tracking systems
• Ability to lift up to 50 lbs and be on your feet throughout the shift
• Reliable transportation
• Valid driver’s license
• Reliable, self-motivated, and detail-oriented
• Ability to work independently and collaboratively as part of a team
• Positive attitude and willingness to support daily department operations

Preferred Experience

• Previous experience in mailroom operations, logistics, warehouse supervision, or related operations
• Leadership or management experience, preferably 1–3 years
• Experience managing workflows, staff performance, or daily production goals
• Experience with inventory, tracking systems, shipping, packaging, or distribution is a plus
• Prior experience in a fast-paced operations environment

Schedule
Monday through Friday

Pay Range
Earn $42,000 per year or more, depending on experience

Note: This is an on-site mailroom management position. This role supports daily mailroom operations, team supervision, workflow management, staff training, mail processing, packaging, shipping, department errands, and overall department efficiency.