Major Incident Management Lead
AI Summary
Leads major incident management activities, owns customer communication and major incident reporting, and designs, creates, and deploys incident and major incident management processes.
About this role
Major Incident Management Lead
E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com
Job Title : Incident Manager
Location : Burbank, CA
Job Type : Permanent Full Time
Job Description:
• 8+ years of experience primarily in ITIL Incident and Major incident Management
• Worked as a Major Incident management lead for the leading client
• Experience in Customer communication and Major incident reporting (MIR)
• Hands on experience in designing , creating process documents and deploying Incident Management and Major Incident Management
Additional Information
Skills
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.