Jobless Developer
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Veeva

Posted 5 months ago

Open

Managed Services Consultant

SingaporeRemoteFull-time

AI Summary

Configures and guides customers in implementing the Veeva Vault suite, tailoring workflows, security, and notifications to meet client needs. Provides ad-hoc training and Tier 3 support, working with remote customers.

About this role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role
We are looking for professionals, who wish to become experts in the Veeva Commercial Cloud product suite, who have a passion for helping customers achieve their business vision, and who wish to participate in the transformation of the global Life Sciences Industry.

What You’ll Do

  • Help to keep up to date and configure new features within the Veeva Vault suite
  • Work closely with customers' business and IT to understand their requirements
  • Guide customers in adopting Vault and industry best practices
  • Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, security, fields, page layouts, and notifications
  • Ad-hoc training to educate the customer administration team and enable customers to manage administration needs internally
  • System administration and Tier ⅔ troubleshooting and how to’s
  • Support for customer Vault migration and proactively involved in the migration projects

    • Requirements

  • Excellent verbal and written communication skills in English
  • Proven ability to work remotely and independently in support of multiple customers
  • 2+ yrs working experience with configuring, supporting, and implementing software solutions
  • 1+ yrs customer-facing experience and manage customer expectations
  • At least a Bachelor’s degree or equivalent relevant experience
  • Authorized to be employed in Singapore. Veeva does not anticipate providing sponsorship for employment visa status

    • Nice to Have

  • Veeva CRM experience
  • Knowledge and applicable work experience in the Pharmaceutical and Life Sciences
  • Fluency in Mandarin, to enhance the collaboration with the team based in China

    • Skills

    Ad-hoc TrainingBusiness Process ConfigurationCloud/SaaS ConfigurationCustomer-facing SupportEnglish CommunicationERP/CRM Integration (nice To Have)Mandarin (nice To Have)Migration SupportRequirements GatheringSolutioningSystem AdministrationTroubleshootingVeeva VaultVeeva Vault NotificationsVeeva Vault Pages And LayoutsVeeva Vault SecurityVeeva Vault Workflow

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