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Veeva

Posted 17 months ago

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Managed Services Consultant - R&D

TokyoOn-siteFull-time

AI Summary

Manages post-go-live administration for Veeva Vault customers, configuring users, workflows, and security, and delivering ad hoc training and reports.

About this role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision. The Managed Services Consultant is a member of our Professional Services team who provides offsite, post-go-live application administration for R&D Vault customers. Veeva Vault, our cloud-based content management and collaboration solution, is used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical, quality, manufacturing, and regulatory spaces.

Business-level communication skills are desirable in both Japanese and English. Qualified applicants should be based in Japan and working in the Veeva Tokyo or Osaka office.

What You’ll Do

  • Provide post-go-live administrative support for multiple clients
  • Configuration of users and groups, document types, properties, lifecycles and workflows, picklists, notifications, and security
  • Bulk import/export of content and data
  • Ad hoc training of users and administrators
  • Analysis and deployment of new product features
  • Maintenance of production and sandbox environments
  • Creation of regular and ad hoc customer reports
  • Execute customer change requests

    • Requirements

  • Experience with configuring/supporting/implementing content management software
  • Customer service or consulting experience
  • Ability to quickly understand client requirements and needs and articulate potential solutions
  • Experience fulfilling customer needs and managing expectations
  • Excellent verbal and written communication skills
  • Proven ability to work remotely and independently in support of clients
  • Bachelor’s degree or equivalent relevant experience

    • Nice to Have

  • Project management experience
  • System Administration experience
  • Understanding of life sciences content management principles, types, and taxonomies
  • Understanding of life sciences compliance and system validation requirements
  • Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs

    • Perks & Benefits

  • Health & wellness programs

    • Skills

    Bulk Import/exportContent ManagementDocumentum/EMCLife Sciences ComplianceLiquentNext DocsOpenTextProject ManagementReportingSandbox EnvironmentsSecuritySystem AdministrationUser ProvisioningValidationVeeva VaultWorkflows

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