Manager, Client Service Support Advisor

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The Wholesale Bank function operates a dynamic business model that provides financial services and solutions to help our clients achieve their strategic business objectives. Our mission is to become the premier-provider of banking services and solutions for Asia-based commercial banking companies (small medium enterprises), large corporations, financial institutions as well as multinational corporations. Our coverage teams work in full alignment with specialised teams across Transaction Banking, Investment Banking, Global Markets and Group Retail to deliver seamless solutions to our clients.

Key Responsibilities

• Holistic Client Advisory & Case Handling
  • Provide end-to-end advisory to Corporate Clients on account maintenance, cash management services, and electronic banking setup or update requests.
  • Engage clients to understand their intent, assess requirements, and advise comprehensively on the documents and steps needed to execute the intended changes.
• Client Management & Stakeholder Coordination
  • Manage client expectations and timelines through timely follow-up, clear communication, and proactive engagement.
  • Work closely with Relationship Managers, Sales, Product Owners, Implementation & Service Advisors, and Operations teams to ensure seamless execution and communication of client requests.
• Execution Excellence & Service Quality
  • Handle multiple cases of varying complexity simultaneously, ensuring accuracy, adherence to SLAs, and consistently high service standards.
  • Maintain organised, timely, and accurate case records in designated logs and reports.
• Risk, Compliance & Process Integrity
  • Understand end-to-end processes and exercise sound judgement when resolving client needs within risk, regulatory, and compliance parameters.
  • Adhere strictly to all relevant policies, procedures, and regulatory requirements when performing job duties.

Job Requirements

• Experience & Knowledge
  • 3–5 years of experience in Corporate Banking, particularly in client onboarding, account maintenance, documentation handling, cash management, electronic banking services, or corporate client servicing.
• Skills & Competencies
  • Strong analytical skills and attention to detail, with the ability to manage high volumes of documentation and complex cases.
  • Excellent organisation and time management skills, with the ability to execute efficiently in a fast-paced environment and meet tight timelines.
  • Strong written and verbal communication skills, with the ability to engage professionally and effectively with clients and internal stakeholders.
  • High risk awareness and strong adherence to compliance standards, operational controls, and regulatory requirements.
• Attributes
  • A team player who is self-motivated, resilient, adaptable, and able to thrive in a dynamic, service-oriented environment.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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