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BrightEdge

Posted 2 months ago

Open

Manager, Customer Success

ClevelandOn-siteFull-time

AI Summary

Leads and grows a Digital Customer Success team, coaching CSMs and driving customer outcomes for enterprise SEO and content performance platform.

About this role

Shape the future of Search.
About BrightEdge
BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.
What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.
About the Role
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

We’re looking for a Manager to lead our Digital Customer Success team, focused on driving impact for BrightEdge’s enterprise customers. You’ll coach a talented group of CSMs, helping them develop both their analytical expertise and their ability to deliver world-class customer experiences.

If you love mentoring others, thrive on solving complex marketing and analytics challenges, and get energy from helping customers win — this is the role for you.

How you'll spend your time:

  • Lead and grow a team of CSMs — hiring, onboarding, and developing top talent.
  • Coach your team to successfully guide customers through key phases of the SEO lifecycle: implementation, adoption, and ongoing support
  • Oversee customer success programs: Join key calls, review account strategies, and ensure customers achieve measurable outcomes.
  • Monitor and drive team performance: Set goals, review account books weekly, and track KPIs that align with adoption, engagement, and retention.
  • Collaborate cross-functionally with Product, Marketing, and Engineering to ensure our customers’ needs and insights shape the future of BrightEdge.
  • Be a hands-on leader: Jump into accounts when needed, helping your team navigate complex challenges and uncover new opportunities.

    • We're excited about you if you have:

  • 5+ years of experience in customer-facing roles, with at least 3+ years managing teams.
  • A strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment.
  • A proven track record of developing talent and building high-performing, customer-obsessed teams.
  • Experience managing complex customer programs or integrations across multiple business functions.
  • Excellent communication and storytelling skills — you know how to tailor a message for executives, marketers, and technical teams alike.
  • A curious, data-driven mindset and a passion for solving marketing problems through technology.
  • Bachelor’s degree required

    • Benefits:

  • Motivating, high-impact work that builds your career
  • Medical, dental, and vision insurance with multiple package options
  • 15-23 days PTO depending on tenure plus 10 paid holidays
  • Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
  • Discounted gym membership and fitness benefits
  • No or low cost therapy and professional coaching sessions through Spring Health
  • 4-6 weeks fully paid parental leave
  • Pet wellness and insurance plans to keep your furry family healthy

    • Skills

    Account ManagementAnalyticsCross-Functional CollaborationCustomer OnboardingCustomer SuccessData-driven Decision MakingSaaSSEO

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