Manager, Delivery Management

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

Q2 is seeking a dynamic and experienced Technical Delivery Manager to join the Leadership Team of the Service Delivery Centre of Excellence (CoE). As part of this role, you will contribute to delivering innovative digital banking solutions to our North American Banking & Financial Services Clientele.

The Technical Delivery Manager will play a critical role in overseeing the successful delivery of our digital banking solutions, ensuring alignment with business objectives, and driving continuous improvement in our delivery processes.

The ideal candidate will have a strong background in IT, with a minimum of 12 years of hands-on technical experience, including at least 2 years in a managerial capacity leading a team of engineers.

Joining a high-performance team, you'll be at the forefront of technology, involved in implementing and supporting custom code for clients. If you thrive on problem-solving and exceeding client expectations, we invite you to be a part of this dynamic position.

Key Responsibilities:

• Lead and manage a team of engineers, providing guidance, mentorship, and technical expertise.

• Collaborate closely with cross-functional teams, including product management, software development, and quality assurance, to ensure timely and high-quality delivery of digital banking solutions.

• Define and implement best practices, standards, and processes for technical delivery, ensuring adherence to industry standards and compliance requirements.

• Monitor project timelines, budgets, and resources, identifying and mitigating risks and ensuring successful project delivery.

• Foster a culture of innovation and continuous improvement within the team, promoting knowledge sharing and collaboration.

• Establish and maintain strong relationships with key stakeholders, including clients, partners, and internal teams, to drive alignment and achieve business objectives.

• Stay current with industry trends, emerging technologies, and best practices, providing recommendations and insights to senior leadership.

Desired Qualifications:

• Bachelor’s degree in computer science, Information Technology

• Minimum of 12 years of experience in IT, with a proven track record of technical leadership.

• Minimum of 2 years of people leadership is a must have.

• Prior experience (hands-on experience will be an added advantage) with tools like Bit bucket, Jenkins, SQL, Nomad, Vault, Splunk, JIRA & Salesforce.

• A knack for identifying and implementing automation solutions, best practices, process improvement to drive efficiency.

• Proven experience building, mentoring and motivating high-performance teams.

• Excellent written and oral communication skills with the ability to interface effectively at all levels.

• A calm, diplomatic approach to problem-solving, especially under pressure.

• Strong organisational skills, attention to detail and the ability to prioritise in a fast-paced environment.

• Familiarity with enterprise software deployment architecture and Agile methodologies.

• Background in Financial Services and enterprise software is a plus.

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off

• Career Development & Mentoring Programs

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

• Community Volunteering & Company Philanthropy Programs

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.