Manager - Forensic Services

The primary purpose of the job is to manage fraud and forensic investigation and provide assessments, analytics, monitoring and reporting, within the policies, procedures and standards set for MTN Eswatini Internal Audit and Forensics Services.

MTN Eswatini is operating in an increasingly complex and high-risk telecom and fintech environment driven by rapid growth in Mobile Money, evolving digital ecosystems, and heightened regulatory, cybersecurity, and fraud threats.

• The expansion of digital services has significantly increased exposure to sophisticated fraud schemes, insider threats, and revenue leakage risks, while regulatory expectations around KYC, AML, and data protection demand robust, audit-ready investigation capabilities.

• At the same time, MTN must safeguard customer trust and maintain its reputation as a secure and reliable provider amid rising cyber-enabled financial crimes and competitive pressures.

• In this context, the establishment of a Manager: Forensics Services is critical to provide specialized investigative capability, proactively detect and deter fraud, support regulatory compliance, recover losses, and strengthen governance in line with MTN Group standards, ultimately protecting revenue, reputation, and long-term business sustainability

Qualifications

Education:

• Minimum of 3 year Degree / Diploma in Commerce/Science.

• Preferred - 4 Years Bachelor of Commerce/Bachelor of Science.

• Professional qualification in Fraud Risk (ACFE) and Investigations or equivalent.

• Fluent in English.

• Digital Forensics (as an advantage).

Experience:

• Minimum of 5 years’ experience in an area of specialisation coupled with supervising/managing others.

• Worked across diverse cultures and geographies advantageous.

• Experience working in a medium to large organization.

Competencies:

• Conceptual Thinker, Problem Solver, Improvement Driver.

• Culture and Change Champion, Supportive People Manager, Relationship Manager.

• Results Achiever, Operationally Astute.

Skills:

• Strong investigations skills – preferably in the context of Technology.

• Digital Forensics advantageous.

• Project Management.

• Customer Focused.

• Conflict resolution.

• Root Cause Analysis.

• Strong Analytics and Problem Solving.

Responsibilities

The Manager: Forensics Services role will be accountable to achieve the following objectives:

• Work with internal stakeholders and the broader Internal Audit team in the execution of fraud investigation plans and roadmaps, in line with the plan.

• Provide meaningful recommendations to Chief: IAFS Officer on the integration of current fraud investigation best practices with processes and systems in use, in order to ensure a solid and robust audit framework.

• Assist with the development of methods, processes and systems to enhance role effectiveness in order to meet goals.

• Manage fraud investigations, as allocated by the Executive, in accordance with set standards, policies and procedures.

• Prioritise high fraud risk assessment and investigation, in order to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management

• Conduct investigations and forensic procedures, in collaboration with third parties where applicable, on high priority fraud incidents to ensure that those incidents are dully and thorough analysed in a timely manner.

• Participate in the planning investigation/assessments into fraud risks.

• Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations.

• Use statistical data and other means of analysis for forensic audit investigations to support line analysis activities, providing meaningful information that will assist in preventing future incidents.

• Monitor the adherence to the defined fraud investigation and forensic framework and make the appropriate escalations if necessary.

• Ensure fraud investigations are aligned to policies, procedures and standards to mitigate identified fraud risk.

• Advise and provide suggestions to enhance fraud investigation policies, procedures and standards.

• Support Fintech with investigations (and where there is no forensic capacity) and ensure skills transfer where required.

• Provide feedback to the Fraud Prevention and Detection team to assist in the performance fraud risk assessments.

• Perform initial fraud trend analysis and share findings with the Fraud Prevention and Detection team.