Manager, National Lab/TPA Account

Overview

Nova Medical Centers has dedicated over 20 years to providing exceptional Occupational Medicine services and successfully operates outpatient clinics. Nova Medical Centers' services are specifically tailored to accommodate the full needs of employers. These services include minor emergencies, injury care, pre-employment services and physical therapy. Our commitment to providing special care to our patients, excellent customer service to our clients, along with our convenient locations are just a few reasons why Nova Medical Centers is one of the most highly regarded Occupational Medicine companies.

The MANAGER, NATIONAL LAB/TPA ACCOUNT role is a fast paced, multifaceted position that drives the day-to-day success of Nova Medical Centers (NMC) clients and our world-class care delivery team. The position includes managing, developing, and maintaining business relationships with our national lab/TPA stakeholders, maintain/grow revenue, and add/build new customer accounts. A key role is to stay in close communication with clients and listen to their needs to figure out ways to achieve their objectives. Act as liaison between clients and departments within the company and convey information and ensure there is mutual understanding, and that business is conducted in an accurate and timely manner. Stay abreast of trends, changes, and actions by competitors that could impact the organization. This is an on-site full-time position based out of our corporate office located in Houston, Texas.

Responsibilities

• Establish productive, professional relationships with key stakeholders and decision-makers within assigned lab/TPA organizations serving as NMC ambassador.
• Engage the existing national lab/TPA clients directly to understand their business needs and develop business solutions to address those needs.
• Monitor and report on outcomes of client and strategic partners ensuring the success of the relationship.
• Act as liaison between lab/TPA and centers to ensure resulting is completed in a timely manner.
• Be responsible for overall account fiscal status, including reconciliation.
• Build and cultivate on-going customer relationships with the lab/TPA client base and high revenue growth accounts targeted by the sales team.
• Work closely with Sales team on the high revenue national lab/TPA accounts by participating in meetings/calls and managing the information needed to secure the business.
• Assist with account and protocol set-up for TPA portals in electronic medical records system.
• Be the lab expert to assist sales team with protocol set up in electronic medical records system.
• Coordination of key client/partner meetings and events.
• Interact with the Center Operations, Medical, Central Billing Offices (CBOs), and Sales leadership teams to resolve national lab/TPA issues and communicate the resolutions.
• Oversee and manage the implementation of new national lab/TPA accounts and maintain the relationship and maintenance for these accounts.

Qualifications

• Demonstrated experience working with large national/regional lab/TPA(s).
• Demonstrated decision making, problem-solving and analytical capabilities.
• Proven track record in leading client strategy, high client retention and satisfaction.
• Proven track record working with cross functional teams for process or operational improvements.
• Knowledge of key healthcare business functions and the standard processes used within them.
• Account management & customer service experience.
• Organizational and multi-tasking skills.
• A critical thinker with strong attention to detail.
• Superior skills interacting with clients and senior level management groups.
• Excellent communication skills - externally and internally.
• Attention to detail and drive to exceed client expectations.
• Computer experience w/Microsoft Office/Microsoft Products.
• Must reside in Houston, TX

Education/credentials -

• Bachelor’s Degree in business, business administration, or marketing or equivalent experience.
• 3-5 years' experience in healthcare preferred.