Manager of Closing

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager of Closing based in the United States.

This leadership role is responsible for managing and developing a high-performing closing team within a fast-paced, growth-oriented environment.
The position combines people leadership, operational excellence, and strategic problem-solving to improve closing processes and team performance.
You will oversee hiring, onboarding, coaching, and performance management while ensuring alignment with broader business objectives.
The role requires a strong understanding of loan closing operations, compliance requirements, and cross-functional collaboration.
You will drive process improvements, develop scalable procedures, and use data-driven insights to enhance efficiency and quality.
This is an opportunity to make a direct impact by building a strong team culture and supporting innovative solutions in the real estate and lending space.

The Manager of Closing will lead daily operations for the closing function, ensuring team effectiveness, compliance, and continuous improvement. This role requires a hands-on leader who can balance strategic initiatives with operational execution while supporting team growth and business goals.

• Lead talent acquisition activities, including sourcing, interviewing, selecting, and onboarding new team members.
• Manage team performance through regular feedback, coaching, development plans, and performance reviews.
• Build and maintain a collaborative, inclusive, and high-performing team culture.
• Train new hires and create effective onboarding processes to accelerate productivity and engagement.
• Provide ongoing mentorship and career development opportunities for team members.
• Conduct regular one-on-one meetings and team discussions to ensure alignment and effective communication.
• Manage department projects from planning through execution, including timelines, resources, delegation, stakeholder communication, and progress tracking.
• Monitor team workload and pipeline management to maintain operational efficiency and service quality.
• Develop, implement, and improve policies, procedures, and operational workflows.
• Translate company objectives into actionable department goals and measurable team outcomes.
• Analyze operational data, identify trends, and present insights and recommendations to leadership.
• Serve as the primary escalation point for team challenges, process questions, and operational issues.
• Provide quality control oversight and identify opportunities for continuous learning and improvement.

Requirements:

The ideal candidate is an experienced operations leader with a strong background in loan closing, team management, and process optimization. They should be comfortable operating in a dynamic environment, managing change, and driving measurable improvements through strong communication and analytical decision-making.

• 4+ years of experience in loan processing or closing operations.
• Strong knowledge of Right of Rescission (RTC) requirements, including timing calculations, compliance considerations, and funding implications.
• Understanding of how title exceptions, liens, judgments, and payoffs impact closing strategies and resolution processes.
• Proven experience leading and developing high-performing teams.
• Demonstrated ability to manage projects from initial concept through successful completion.
• Experience creating, documenting, and improving policies and procedures.
• Strong performance management skills, including providing feedback, resolving conflicts, and supporting team development.
• Ability to communicate effectively across all levels of an organization and manage change through clear communication.
• Strong leadership skills with the ability to set expectations, drive accountability, and build trust.
• Ability to analyze data and make informed operational decisions.
• Experience with home equity investments (HEIs) is preferred.
• Comfort working in a fast-paced, early-stage environment with evolving priorities.
• Adaptable mindset with a positive approach to change and new challenges.
• Collaborative leadership style focused on inclusion, teamwork, and supporting others.

Benefits:

• Competitive salary range of $115,000–$130,000, with compensation based on skills, experience, education, and relevant qualifications.
• Fully remote work environment with flexibility to work from anywhere in the United States.
• Collaborative, transparent, and inclusive team culture focused on innovation and shared success.
• Access to modern technology resources and tools to support effective remote work.
• Monthly cell phone and internet stipend.
• Access to WeWork locations for additional workspace flexibility.
• Comprehensive healthcare coverage for employees and eligible family members starting on the first day.
• Generous paid time off policy designed to support work-life balance and time to recharge.
• Parental leave benefits to support employees and their families.
• Opportunities for professional growth, leadership development, and meaningful career progression.