Posted 10 days ago
Manager - Operations (Alabang) | Onsite
Muntinlupa, Metro Manila, PhilippinesOn-siteFull-time
AI Summary
Manages a team to achieve performance and quality objectives, conducts coaching and reviews, monitors productivity and compliance, and handles customer escalations.
About this role
Work Setup: Onsite
Work Location: Alabang
Qualifications:
- Education: College Graduate.
- Work Experience: Minimum of 2 years People Management.
Responsibilities:
- Lead, motivate, and manage a team to achieve performance and quality objectives.
- Conduct regular coaching sessions, one-on-one reviews, and performance discussions.
- Monitor productivity, quality, and compliance metrics, and implement corrective actions when needed.
- Manage customer and client escalations and ensure timely resolution.
- Identify performance improvement opportunities and execute action plans.
- Collaborate with cross-functional teams to streamline processes and improve service delivery.
- Oversee workload distribution, queue management, and resource allocation.
Skills
CoachingCompliance MonitoringCross-Functional CollaborationCustomer Escalation ManagementPeople ManagementPerformance ManagementQuality MetricsQueue ManagementResource AllocationWorkload Distribution
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.