Posted 11 days ago
Manager - Operations (MOA Pasay) | Onsite
Pasay City, Metro Manila, PhilippinesOn-siteFull-time
AI Summary
Manages a team to achieve performance and quality objectives, including coaching, performance reviews, and resolving customer escalations.
About this role
Work Setup: Onsite
Work Location: MOA Pasay
Qualifications:
- Education: College Graduate.
- Work Experience: Minimum of 2 years People Management.
Responsibilities:
- Lead, motivate, and manage a team to achieve performance and quality objectives.
- Conduct regular coaching sessions, one-on-one reviews, and performance discussions.
- Monitor productivity, quality, and compliance metrics, and implement corrective actions when needed.
- Manage customer and client escalations and ensure timely resolution.
- Identify performance improvement opportunities and execute action plans.
- Collaborate with cross-functional teams to streamline processes and improve service delivery.
- Oversee workload distribution, queue management, and resource allocation.
Skills
Customer Escalation ManagementPeople ManagementPerformance ManagementProcess ImprovementQuality MetricsQueue ManagementResource AllocationWorkload Distribution
Explore related jobs
More jobs at Tasq Staffing Solutions, Inc.
Browse these categories
Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.