Posted 24 days ago
Manager - Personal Financial Services Telemarketing (Credit Shield Sales)
AI Summary
Supervises a telemarketing sales team selling credit shield products, handles escalated enquiries, monitors CRO performance, and ensures departmental compliance with audit, regulatory, and risk controls.
About this role
If you are looking to excel and make a difference, take a closer look at us…
Job Purpose Summary
Supervise sales team in delivering quality sell products and services and to support business activities for improving quality and contribute business growth.
Key Responsibilities and Accountabilities
Functional (job responsibilities)
- Supervise, motivate, coach and inspire team member to achieve monthly performance target.
- Handle and resolve enquiries escalated from Sales Executives.
- Monitor CRO performance and review individual goal based on their performance report
- Have an in-depth product knowledge, conduct trainings, staff management and good knowledge on processes and controls.
Managerial (team/group responsibilities)
- Align and support Bank’s and department’s vision and objectives to achieve common goals.
- Uphold and adopt and rigid approach on check and control to mitigate risk management.
- Uphold the Bank’s integrity and creditability at all times by carrying duties professionally.
Organizational (organizational responsibilities)
- Ensuring department controls are in place and process flows are complying to audit, regulatory, and compliance.
- Respect the HLB culture and take an active role in the communities.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Skills
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.