Manager-Production Support

Lead- Production Support

About Us

Volante Technologies is the leading global provider of low-code cloud Payments as a Service solution for financial businesses. We are disruptors and innovators and we are growing fast. For the last three years, we have been the #1 seller of wholesale payment systems worldwide. At Volante, we are all about revolutionizing the world of Payments.

Role Summary

7 to 10 years of experience in L2 Production support in Payments domain.5+ years' experience as a support consultant supporting software applications.5+ years' experience into team handling

What You’ll Do

• Provide global product support for Volante customers, ensuring timely resolution of technical issues through research, diagnosis, and troubleshooting.
• Manage incident and request handling via ticketing systems, meeting SLAs for response and resolution times while maintaining a client-centric approach.
• Collaborate with Level 2/3 support and development teams to resolve complex issues, remove blockers, and deliver exemplary support aligned with Volante’s brand.
• Lead and mentor support engineers, including hiring, training, and conducting weekly meetings to improve technical knowledge and process adherence.
• Communicate effectively with customers and internal teams via phone, email, and web meetings, ensuring clear updates and positive customer experiences.
• Monitor and improve support operations by running reports, analyzing ticket trends, and recommending enhancements for continuous improvement.
• Support leadership initiatives and provide after-hours/on-call support as needed, while always maintaining confidentiality and professionalism.

What You Bring

Must-Haves

• Expertise knowledge in Java Application Development and Deployment
• Hands on experience in working on webservers like Tomcat, Apache etc
• Knowledge of MQ (ActiveMQ / IBM MQ) and relational databases
• Ability to provide step-by-step technical help, both written and verbal
• Expertise in support management enterprise software such as ServiceNow or Jira service desk
• Expertise developing and managing support strategies and processes.
• Experience supporting custom-developed applications.
• Experience with the Agile Software Development Life Cycle
• Experience working with end users (clients) to resolve their support issues.
• Quick learner and proactive with the ability to work in a dynamic, fast-changing environment.
• Ability to shift from support channels (between phone, instant message, and tickets)
• Ability to prioritize tasks and flexible to work on multiple assignments.
• Ability to implement support strategies effectively and efficiently.
• Proficient with MS Office suite
• Ability to work flexible shifts for 24/ 7 support coverage, including some holidays and weekends.
• Ability to work successfully with onshore and offshore teams.
• Ability to travel as needed (less than 10%)

Nice-to-Haves

• Additional certification in Microsoft, Linux or similar technologies is a plus
• Hands-on experience with Windows/Linux/Mac OS environments, JIRA, GIT etc.
• Must have excellent written and verbal communication skills
• Must have high demand for quality.

What We Offer

✔ Competitive compensation
✔ Health benefits
✔ Remote/flexible work options
✔ Professional development support

📍 Location
Volante Technologies India Private Limited,6th Floor, SM Tower,2/88, Old Mahabalipuram Road,Perungudi, Chennai. Tamil Nadu – 600 096.

Equal Opportunity Statement:

At Volante Technologies, we believe diversity drives innovation and inclusion fuels success. We are committed to creating a performance driven workplace where everyone feels valued, respected, and empowered to bring their authentic self to work. We welcome candidates from all backgrounds and ensure equitable opportunities for growth. All qualified applicants will receive consideration without regard to race, color, religion, age, gender, national origin, disability, sexual orientation, veteran status, or any other factor protected by law. Together as ONE TEAM, we celebrate differences and foster collaboration, creativity, and belonging.