Manager, Software Engineering

TaipeiOn-siteFull-time

AI Summary

Leads and grows a high-performing software engineering team, owns the technical direction of the engineering platform, and drives AI product development alongside Product, Data and Design. Stays hands-on in system design and code reviews.

About this role

Our Journey

The ShopBack Group is Asia-Pacific's leading shopping and rewards platform, trusted by over 20 million active members across 13 markets, including Germany and the United States. Driven by the vision to make every day more rewarding, ShopBack saves members money and time with more ways to earn and more to do with what they earn, and empowers merchants and brand partners to effectively engage its members. Founded in Singapore in 2014, ShopBack now powers over US$5.5 billion in annual sales and half a million transactions a day for more than 20,000 online and in-store partners.

ShopBack is looking for an Engineering Manager. At ShopBack, AI is how we build. You will lead a team that ships with AI as teammates, and you will shape how the team works in the AI era. To succeed in this role, you must balance People, Product, and Technology.

What You'll Own

Lead, grow, and retain a high-performing team. Set clear expectations and goals, and measure the team's impact.

Own the technical direction of ShopBack's engineering platform, and keep it secure, reliable, and ready to scale.

Lead the team in building AI products, including agent and conversational experiences, together with Product, Data, and Design.

Make the team AI-native. Help engineers use AI at every step of how they build, and set the standard for how AI output is reviewed, tested, and trusted.

Stay hands-on. Join technical design discussions, weigh trade-offs, and advocate for engineering best practices.

Partner with Product to set engineering priorities, estimate scope, define release schedules, and track progress.

Build strong, trusted relationships with Product Managers, Engineering Leadership, and Business Stakeholders.

Hire top engineering talent and raise the bar for the team.

Coach engineers on technical skills and career growth, and handle team dynamics and conflicts with care.

Essentials to Succeed

8+ years of hands-on software engineering experience, including 3+ years leading and managing a team of engineers (performance management, hiring, and growing people).

Strong hands-on engineering skills. You can go deep on system design, APIs, and code with your team.

A positive, practical attitude toward AI. You use AI tools in your own work, understand why AI matters to the business, and are excited to build AI products.

High agency. You understand technology, product, and design, and you push things forward.

Experience building and running services in the cloud.

Positive energy and the ability to lead a team through change.

Clear written and verbal communication in English, to work with cross-functional and international teams.

Skills

Agent SystemsAI ToolsAPIsCloud ServicesConversational AIPerformance ManagementPlatform ReliabilitySecuritySoftware Engineering Best PracticesSystem DesignTechnical Hiring