Mandarin Trainer for Customer Service

**Responsibilities **

· Design effective training programs.

· Prepare training materials.

· Conduct training and refreshers.

· Support and mentor new employees.

· Conduct evaluations to identify areas of improvement.

· Monitor, analyse & train trainees’ performance and call out any unusual trends.

· Identify training needs by working with operations team and QA.

Requirements

**Requirements **

· Degree in discipline or equivalent diploma

· 3 years customer service experience with minimum 1 year training experience

· Fast learner and independent

· Minimum bi-lingual proficiency.

· Language proficiency in English and Mandarin is mandatory.

· Customer Service knowledge and/or experience is strongly preferred.

· Proven experience as corporate trainer in the customer service industry is a plus.

· Understanding of effective teaching methodologies and tools.

· Willingness to keep abreast of new techniques in corporate training.

· Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset.

· Affluent communication, presentation, and public speaking skills.

· Organizational and time management abilities.

· Critical thinking, analytical and decision-making abilities