Mapping Ops Senior Program Manager, Real-time Disruptions

You will:

• Translate complex, rapidly evolving mapping policy requirements into crisp, actionable, and detailed technical mapping specifications.
• Partner cross-functionally to evaluate the holistic impact of map changes, ensuring real-time disruptions are safely and reliably managed while minimizing routing impact.
• Establish a rigorous decision-making framework and clear RACI matrix to drive alignment on policies, ownership, and governance across key stakeholder teams.
• Empower the scaling of global vendor operations by establishing clear performance metrics to measure quality and overall policy adherence.
• Deliver compelling executive communications, risk assessments, and strategic recommendations to Product and Engineering leadership, guiding the future tooling roadmap for real-time disruption management.

You have:

• 8+ years of program management experience, with a strong focus on policy, regulatory, or complex operational initiatives within the technology sector.
• Demonstrated history of cross-functional stakeholder management, uniting diverse teams around a shared vision and driving executive consensus.
• Deep technical acumen across complex, multi-model systems, with the ability to bridge technical requirements and operational reality seamlessly.
• Exceptional analytical mindset and attention to detail, capable of evaluating nuances in policy to prevent fleet-wide operational disruptions.
• Relentless bias to action with a proven track record of taking end-to-end accountability during critical investigations, moving rapidly from initial diagnosis to execution under pressure.

We prefer:

• Direct experience working with road rules, regulatory frameworks, or geospatial mapping policies.
• Demonstrated fluency with AI tools for data analytics and workflow optimization
• Masters degree in a business or technical field

Travel requirements:

• Ability to travel to the India as needed (once every 2 or 3 years)