Marketing Operations Specialist

Position Summary

SAS is a fully remote organization. This position is 100% remote.

The Marketing Operations Specialistis responsible forthe execution, deployment, automation, and operational support of marketing programs for association and nonprofit clients. Working within a structured ticketing and workflow environment, this role builds and deploys email campaigns, newsletters, membership communications,webinarpromotions, automated renewal programs, surveys, social media content, and reporting deliverables.

This position is not client-facing and does not ownmarketingstrategy. Instead, the Marketing Operations Specialist partners with client-facing marketing teams to translate approved plans and campaign direction intotimely,accurate, and efficient execution. The role serves as a critical extension of SAS's operational services model by ensuring repeatable marketing processes are delivered consistently, documented effectively, and continuously improved through automation and standardization.

Essential Functions

Marketing Campaign Execution

• Build, test, schedule, and deploy email marketing campaignsinplatforms such as Informz, Constant Contact, Rasa, Mailchimp, and similar systems.

• Produce and distribute recurring newsletters, announcements, CEO updates, member communications, and operational marketing messages.

• Execute membership recruitment, retention, welcome, renewal, win-back, and lapsed-member campaigns.

• Supportwebinar,conference,certification, and education marketing promotion cycles.

• Build and send award nomination campaigns, board election communications, surveys, and advocacy alerts.

• Develop andmaintaincampaign assets using established templates and approved content.

Social Media & Digital Production

• Schedule and publish organic social content across multiple channels.

• Produce social graphics and marketing assets using Canva and approved brand templates.

• Manage content calendars andpostingschedules.

• Support digital advertising operations, including creative resizing, campaign trafficking, and deployment support.

Marketing Systems & Automation

• Configure andmaintainmarketing automation workflows.

• Manage audience segmentation, distribution lists, and campaign databases.

• Build automated member journeys including welcome series, renewal sequences, certification reminders, and event promotion workflows.

• Assistwith landing page creation, form setup, and website content updates.

• Document and standardize repeatable marketing processes.

Workflow Management

• Manage work assigned through Jira Service Management and other workflow tools.

• Ensurerequested deliverables are completed accurately and on schedule.

• Monitor ticket queues, communicate status updates, and escalate risks whenappropriate.

• Adhere toestablishedquality assurance, testing, and approval procedures prior to deployment.

Reporting & Analytics

• Produce operational marketing reports and performance dashboards.

• Track email, campaign, social media, and automation performance metrics.

• Provide send-level data and execution reporting to client-facing marketing teams.

• Support ongoing process improvement through measurement and analysis of campaign results.

Continuous Improvement

• Identifyopportunities to automate manual processes and reduce repetitive work.

• Support knowledge transfer, documentation, SOP development, and process standardization initiatives.

• Participate in training and adoption ofnew marketingtechnologies, AI tools, and operational workflows.

• Contribute to the ongoing evolution of SAS's marketing operations function.

Qualifications

• Bachelor's degree in Marketing, Communications, Business, Digital Media, or related field preferred.

• 2-5 years of experience in marketing operations, digital marketing, email marketing, association marketing, or campaign execution.

• Experience working with marketing automation and email marketing platforms.

• Experience supporting multiple stakeholders and managing competing priorities.

• Association, nonprofit, AMC, agency, or membership organization experience preferred.

• Experience working in a ticket-based workflow environment preferred.

Skills and Competencies

• Strong attention to detail and quality control.

• Excellent written communication and proofreading skills.

• Familiarity with email marketing platforms, CRM systems, and marketing automation tools.

• Experience with Canva and social media publishing platforms.

• Strong organizational and project