Marketplace System Analyst

Job Type:

Permanent

Build a brilliant future with Hiscox

Responsibilities:

We are in the BAU stage of a journey to transform our approach to procurement right across our business, including a multi-year programme to implement a market leading iValua Source to Pay system (Marketplace MP) enterprise wide.

The Technology System Analyst plays a pivotal role in ensuring the effective operation, optimisation, and ongoing development of MP. This individual acts as a subject matter expert, bridging the gap between business needs and technological solutions, with a focus on maximising process efficiency and system reliability.

To support this you will:

• Have a deep understanding of Source-to-Pay (S2P) / Procure-to-Pay (P2P) processes
• Lead the analysis, configuration, and enhancement of P2P systems to support business objectives and continuous improvement initiatives.
• Oversee system upgrades, testing, and implementation of new features, ensuring minimal disruption to business operations.
• Collaborate with stakeholders across Procurement, Finance, and IT to gather requirements, document processes, and translate them into system solutions.
• Monitor system performance, troubleshoot issues, and provide expert-level support to resolve complex problems.
• Maintain up-to-date knowledge of P2P technology trends, recommending innovations to enhance system capabilities.
• Be the subject matter expert on Marketplace, including its administration and workflows
• Responsible for maintaining system integrations via API’s inc DnB, Worldcheck, Avalara, EcoVadis, FSQS, Oracle and Workday.
• Collaborate with external advisors on Marketplace implementation and learn product build/utilisation.
• Oversee user access rights and license entitlements for iValua, ensuring a positive user experience.
• Resolve performance issues with Marketplace, including escalation to iValua support if needed.
• Support Marketplace release management cycles and recommend process improvements.

What would we like to see in you?

This role is well-suited to a proactive, detail-oriented professional eager to drive continuous improvement and deliver tangible value through technology-enabled solutions.

Skills/Capabilities:

• Extensive experience with P2P systems, specifically Ivalua.
• Strong analytical and problem-solving skills, with a keen eye for process optimisation.
• Excellent communication and stakeholder management abilities.
• Proven track record in managing system upgrades and change initiatives.
• Ability to work independently and as part of a cross-functional team.
• Dynamic and self-motivated style, with energy and ability to deliver at pace and drive improvements with an agile mindset
• Strong organisational and project management skills to include a high level of PC literacy across the Microsoft Office suite.

Work with amazing people and be part of a unique culture