Mediator | Insurance & Financial Services Division

MEDIATOR

PUBLIC PROTECTION & ADVOCACY BUREAU

INSURANCE & FINANCIAL SERVICES DIVISION

(Boston or Regional Office)

The Attorney General’s Office is seeking to hire a Mediator to work in the Attorney General’s Insurance & Financial Services Division. The Division provides consumer assistance and enforces laws regarding insurance, investment, and lending issues, and has a focus on automobile lending and insurance, as well as a focus on post-secondary educational debt, including student loan servicing and debt collection.

Primary Duties:

• Mediate consumer complaints, with a particular focus on investments, annuities, and lending disputes which may involve extended advocacy.
• Analyze and research various topics to provide information, referrals, and guidance to consumers.
• Collaborate with other government agencies and community partners.
• Assist in investigations, litigation, and policy work relating to financial services issues.

Position Requirements:

• Bachelor’s degree or a minimum of four (4) years of relevant experience.
• Experience or familiarity with securities, investments, and consumer lending preferred.
• Data analysis skills, including proficiency with Microsoft Excel.
• Effective verbal communication skills, including the ability to actively listen and explain complex information clearly and patiently to consumers, insurers, and financial services entities.
• Excellent written communication skills, including experience writing letters, memos, emails, summaries, and translating complex information in a clear and accessible manner.
• Ability to listen well, read carefully, and assess complex situations.
• Effective research, organization, and time management skills.

The successful candidate will be able to demonstrate a connection to the people and communities we serve, and an interest in supporting a respectful and inclusive work environment.

Position Type: Full-Time/Non-Exempt

Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated office locations, either in Boston or at a regional office.

Salary: $72,060

The application deadline for this posting is October 2, 2026, at 5:00 PM (ET).

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932.

Inquiries regarding position and status may be made to:

Gia Kim, Managing Administrative Assistant

Insurance & Financial Services Division

617-963-2390

The Attorney General 's Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General's Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.