Medical Administrative Assistant (experience with US-based medical practice, clinic or organization is required)

• Answer incoming phone calls and respond to text messages.
• Assist patients with general questions about clinic services.
• Provide professional, friendly, and timely customer service.
• Route patient concerns to the appropriate provider when necessary.
• Schedule, reschedule, and confirm patient appointments.
• Send appointment reminders and follow-up communications.
• Coordinate patient intake and onboarding activities.
• Maintain accurate appointment records.
• Process medication refill requests according to clinic procedures.
• Assist with patient orders and service requests.
• Coordinate follow-up communications regarding prescriptions, laboratory services, and treatment plans as directed.
• Maintain accurate patient records and documentation.
• Update information within the clinic's electronic health record (EHR) and CRM systems.
• Organize digital files and administrative documents.
• Support general office administration and daily operations.
• Utilize the clinic's EHR, CRM, and phone systems efficiently.
• Learn new software and workflows during onboarding.
• Ensure accurate data entry and timely record updates.

Key Responsibilities

• Previous experience as a Medical Administrative Assistant, Medical Virtual Assistant, or Healthcare Customer Service Representative.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable handling patient information with professionalism and confidentiality.
• Proficient with Microsoft Office, Google Workspace, and cloud-based applications.
• Experience working in a US-based medical practice, wellness clinic, or healthcare organization.
• Experience with appointment scheduling, patient communication, and medication refill coordination.
• Familiarity with EHR and CRM systems.
• HIPAA knowledge or certification (training will be provided if needed).
• Experience supporting practices offering wellness services, hormone replacement therapy (HRT), GLP-1 medications, peptide therapy, or laboratory services.
• Previous remote work experience.

Skills, Knowledge & Expertise

• 40 hours per week
• Monday to Friday
• 9AM - 5PM Pacific Standard Time Zone

Benefits

• Weeks 1–6: $4 USD/hour
• Weeks 7 onwards: $5 USD/hour