Medical Assistant Spanish Bilingual (FUOP)

About the role:

Job Summary Statement: Casa Esperanza, Inc. is seeking a compassionate and detail-oriented Medical Assistant to support our Psychiatric Nurse Practitioner in delivering high-quality mental health care. The ideal candidate will have experience in behavioral health or medical settings, strong organizational skills, and a commitment to serving diverse communities.

Sign-on bonus: $5,000 (Paid 50% at hire and 50% at 6 months from start.)

What you'll do

Essential Functions:

·AssistthePsychiatricNursePractitionerinday-to-dayclinicaloperations,includingpreparing patients for consultations and documenting medical histories.

·Schedule, confirm, and manage appointments to ensure efficient clinic workflows.

·Perform basic clinicaltaskssuchasmeasuringandrecordingvitalsigns,updatingelectronichealthrecords(EHR), and ensuring accurate patient documentation.

·FacilitatecommunicationbetweenpatientsandthePsychiatricNursePractitioner,answering questions and providing instructions for follow-up care.

·Ensurethatexaminationroomsarestocked,sanitized,andreadyforpatientuse.

·Coordinatewith otherteammemberstomanageprescriptionrefills,medicationtracking,andlabresultfollow-ups.

·Assistwithadministrativetasks,includingdataentry,maintainingpatientfiles,andgenerating reports as needed.

·MaintaincompliancewithCasaEsperanza,Inc.’spolicies,localregulations,andHIPAA requirements to protect patient privacy.

·Support culturally sensitive care by communicating with patients in their preferred language and accommodating cultural needs (bilingual in Spanish is strongly preferred).

Qualifications

· Minimum High School Diploma or equivalent required

· At least 1-2 years of experience in a clinical or mental health setting.

· Bilingual Spanish/English required

· Phlebotomy Certified is preferable

· Current and valid Massachusetts driver’s license and a proven record of safe driving

· Experience with homelessness, mental illness, domestic violence

· Proficiency in using electronic health record (EHR) systems and Microsoft Office Suite.

· Experience with ZOOM or other virtual platform

· Strong verbal and written communication skills in English

· Knowledge of community/recovery resources

· Ability to work both as a team member and independently

· Understanding of relapse prevention and harm reduction techniques

· Strong interpersonal skills

· Strong communication and technical skills

· Crisis management skills

· Must be able to effectively use computer programs, including web-based database systems