Medical Receptionist

Position: Medical Receptionist (US Hours - Shifts)

Location: South Africa - Remote

Key Responsibilities:

• Answering inbound calls from patients, caregivers, and healthcare providers.
• Scheduling, confirming, rescheduling, and cancelling appointments.
• Registering new patients and collecting demographic and insurance information.
• Responding to general questions about services, locations, providers, and availability.
• Verifying insurance eligibility and obtaining any required information before appointments.
• Routing urgent calls or clinical questions to the appropriate department or therapist.
• Following up with patients regarding appointments, referrals, or missing documentation.
• Maintaining accurate patient records in the practice management or EMR system.
• Providing excellent customer service while handling a high volume of calls.
• Ensuring patient information remains confidential and compliant with healthcare privacy regulations

Requirements

• Excellent verbal and written communication skills
• Proven experience in a call center environment
• Familiarity with CRM and EMR systems
• Strong attention to detail and organizational abilities
• Ability to work independently, and available for shifts
• Reliable and adaptable to a dynamic work environment

Benefits

1. Comfortable working U.S. hours
2. Remote work from home

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