Medical Switchboard Operator

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

• Direct all calls via a switch board (desk top software)
• Handle multiple lines ringing at once and successfully direct each call without loosing any (both in Spanish and English)
• Page over head to all departments
• Monitor all Q lines
• Storage room inventory and ordering supplies
• Assist with Recalls for procedures (sending out letters)
• Creating patient packets for the ov schedulers
• Process incoming and outgoing mail
• Process return mail
• Assist with processing incoming records for patient appointments
• Portal management
• Meter readings
• Process Operator voicemail during lunch break
• Order toners and maintain log
• Will get voicemail during lunch break (12-1) and will have to listen and direct those messages
• Other duties as needed.

Qualifications

• At least 1 year switchboard/operator experience

• Some medical knowledge

• Bilingual REQUIRED

• MUST be Courteous

• Easy going – no attitude!

• Approachable

• Team player

• MUST think outside the box- proactive

• Multi-task is a MUST!

• Hard worker

• Tolerate to angry patients

• Has to be able to “calm” them down

• MUST be on time – phones are on at 8am

• MUST not be someone who calls out

Additional Information

Hours for this Position:

• Monday-Friday 7:45 am-5:00pm

Advantages of this Opportunity:

• Competitive salary $12.00 $12.50 per hr

• Excellent Medical benefits Offered, Medical, Dental, Vision, 401k, and PTO

• Growth potential

• Fun and positive work environment