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Sana Benefits

Posted 2 months ago

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Member Advocate (Contractor)

RemoteRemoteFull-time

AI Summary

Contractor Member Advocate providing phone, chat, and email support to help members navigate health insurance and employer benefits, assist with onboarding and care issues, and feed product feedback.

About this role

Sana’s vision is simple yet bold: make healthcare easy.
We all know navigating healthcare in the U.S. is confusing, costly, and frustrating -- and our members are used to feeling that pain. That’s why we’re building something different: affordable health plans designed around Sana Care, our integrated care model connecting members with unlimited primary care and expert care navigation at no additional cost to them.
Whether it’s a quick prescription refill or guidance through a complex medical journey, Sana Care makes it feel effortless to get the right care at the right time. And for employers and brokers, we’ve built intuitive tools to make managing health benefits just as seamless.
We are looking for a hard-working, empathetic Member Advocate (Contractor) to join our customer support. We’re building a team of social workers, patient advocates, health coaches, nutritionists, and nurses to support our members in solving everyday problems.
If you love solving hard problems that make people’s lives easier, come build with us.

What you will do:

  • Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email).
  • Help new customers with their onboarding, making sure members understand and select appropriate health plans and other steps.
  • Assist members with issues around their care journey - whether it’s finding a provider, helping with claims issues, or referring them to expert clinical care managers.
  • Give feedback to the product team about member support issues so they can design better experiences.
  • Generally strive to make sure members feel taken care of and love our service.

    • About you:

  • Bilingual (English and Spanish) preferred but not required
  • Bachelor’s degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred.
  • Comfortable with remote work.
  • Excellent communicator.
  • Strong preference for candidates fluent in Spanish and English.
  • Some knowledge of healthcare and/or insurance benefits preferred.
  • Entrepreneurial. Self-directed. Excited to build something from scratch.
  • Values-oriented. You care about making our healthcare system work better for people and business owners.
  • Gritty. You aren’t worried about getting your hands dirty and working hard when you need to.
  • Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description.
  • Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its development.

    • Benefits:

  • Remote company with a fully distributed team – no return-to-office mandates
  • Direct positive impact on members’ lives – wait until you see the positive feedback members share every day

    • Skills

    Healthcare NavigationHIPAALive ChatSalesforceTelephonyTwilioWeb ApplicationsZendesk

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