Merchant Operations Associate

What you’ll be doing

As a member of the Merchant Operations team, you will play a key role in providing ongoing support to ensure a smooth and high-quality experience to our merchant partners. This includes establishing effective communication channels, maintaining service standards, assisting partner growth through data-driven insights, and collaborating with internal teams to resolve urgent needs and share best practices.

Day-to-day in this role you’ll:

• Menu & Assortment Management – Leading updates and improvements to restaurant menus and retail assortments on the platform;
• Quality & Satisfaction Checks – Ensuring our portfolio of stores reach the highest Wolt service standards by conducting regular quality and satisfaction assessments;
• Training & Support – Training our partner venues on how to use Wolt’s Portal and equipment to operate effectively and independently;
• Sales & Operational Support – Assisting the Account Management and Merchant teams with partner-related administrative tasks, coordination, and performance-boosting initiatives;
• Equipment & Tech Management – Resolving technical issues related to merchant operations;
• Process Improvement – Identifying bottlenecks, suggesting improvements, and taking ownership of projects aimed at enhancing partner satisfaction and operational efficiency;
• Collaboration – Working closely with internal teams to ensure a seamless and high-quality experience for both new and existing partners, while staying agile as the company continues to grow.

Our humble expectations

• Detail-Oriented & Organized – You enjoy structure and keeping things running smoothly;
• Customer-Focused – Previous experience in customer service, administration, or sales support is a plus;
• Tech-Savvy – Comfortable working with digital tools and managing data;
• Great Communicator – You’ll be in regular contact with merchants and internal teams;
• Fluent in Greek & English – Both languages are essential;
• Bonus Points – Experience in the restaurant, retail, or e-commerce industry is a plus!

What we offer

• ✨ A Fun & Dynamic Work Environment – Work with a supportive, international team.
• 📈 Career Growth – Opportunities to learn and develop within Wolt.
• 🍔 Wolt Perks – Discounts on your Wolt orders for restaurant and retail shops.
• 🏓Team Activities - Monthly team-building events to strengthen collaboration.
• 💻Work equipment - We set you up to success with our cutting-edge, work equipment.

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today and don`t forget to attach your CV!