Merchant Risk Monitoring - Cantonese - Kuala Lumpur

Overview

We are looking for a highly talented, self-motivated, individual to join the Seller Risk Operations team as a Merchant Risk Consulting Agent. We are looking for someone who has experience in Seller Risk Operations.

Qualifications

What does Success Look Like?

Holistic Review

• Your critical thinking is end-to-end to understand the full Merchant Life Cycle evaluating Identity, Intent, Business Model, and Financial Stability of our merchants.
• You develop the full “merchant story” within your review process to validate and understand the Merchants situation.
• You wear several “hats” - Risk, Relationship Manager, Negotiator, and Investigator
• You will work towards understanding Industry risk idiosyncrasies
• You are working to have Global awareness of process alignment and economy implications

Merchant Education

• You always put yourself in the merchant’s shoes and act as a strong partner.
• You have the ability to effectively communicate outcomes, build relationships and consult with our Merchants.

About You

• You have a Bachelor’s Degree or equivalent experience
• You have 5+ years’ experience within a customer service or financial institution, with experience in Fraud, Credit Risk, Transaction processing or Chargeback Processing
• You are fluent in English and Regional Language
• You have strong written and verbal communication skills.
• You have an ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through.
• You have strong working knowledge of external systems and PC based internet and software applications (e.g. Internet, Microsoft Office).
• You are creative, good at learning on the fly, have strong customer focus and problem solving skills and you operate with integrity.
• Shifts – Morning & Afternoon with no Sat/Sun fixed offs.
• People from Credit risk, Credit card underwriting, mortgage underwriting experience to be looked at.
• Experience range: 3- 5 years

You Might Also Have

• An ability to be comfortable working within ambiguous areas of policy where outstanding decision-making quality is present.
• An ability to learn and adapt to new software technologies.
• The ability to work independently with a strong drive for results.
• Experience with conflict management and interpersonal skills.
• You will conduct a holistic risk review of Merchants in the Business Seller Segment through various workflows. (including but not limited to case management, phone, email, ticket channels)
• Your holistic review will include a balanced approach of assessing risk and the merchant experience.
• You will interact proactively and educate the merchant while making strong decisions which will balance Risk and Experience.
• You will serve as a credible partner that makes sound decisions.
• You will monitor accounts for indications of risk assessment with merchant growth potential.
• You will begin to have experience with merchant education and communication.
• With a high level of initiative, you will start to take a proactive approach to risk assessments.

Responsibilities

Job Description

• You will conduct a holistic risk review of Merchants in the Business Seller Segment through various workflows. (including but not limited to case management, phone, email, ticket channels)
• Your holistic review will include a balanced approach of assessing risk and the merchant experience.
• You will interact proactively and educate the merchant while making strong decisions which will balance Risk and Experience.
• You will serve as a credible partner that makes sound decisions.
• You will monitor accounts for indications of risk assessment with merchant growth potential.
• You will begin to have experience with merchant education and communication.
• With a high level of initiative, you will start to take a proactive approach to risk assessments.