Mid-Market Customer Success Manager

Company: SecurityPal

Position: Customer Success Manager - Mid-Market

Reports to Position: Director of Customer Success

About SecurityPal
SecurityPal helps companies speed up complex security reviews so sales teams can close deals faster and security teams can stay focused on keeping systems safe. As companies struggle to protect their data, security reviews have become more frequent and time-consuming. We make the customer assurance process faster and easier.

Working at SecurityPal
We’re a fast-moving, collaborative team where impact matters more than tenure. You’ll have real ownership of your book of business, the chance to grow quickly, and the support of people who care deeply about our customers’ success.

We value curiosity, urgency, and a growth mindset. Our industry is constantly evolving, and we’re committed to learning and adapting every day to stay ahead.

Overview: SecurityPal Engagement Management

The Engagement Management team is responsible for managing our customers' journey with SecurityPal. This journey consists of 4 major stages:

• Onboarding our customers onto the SecurityPal ecosystem
• Driving adoption of our software and services
• Supporting customers’ growth and maturity as trusted business partners
• Renewing and expanding our partnership

Essential Functions:

To excel in this role, Engagement Managers must:

• Skillfully manage the needs of a portfolio of approximately 50 medium-value customers
• Manage the end-to-end customer journey - from onboarding to renewal
• Build strong relationships with customers - from entry-level sales team members to C-suite executives
• Actively assess and address customer health and churn risks
• Demonstrate technical aptitude to quickly learn and enable customers about our app product
• Possess strong project management skills to oversee customer projects executed by our delivery team
• Have a commitment to continuous improvement and help identify and enhance tools and processes to deliver a better customer experience

Interests and Skills:

High performers at our organization are:

• Comfortable in an ever-changing environment
• Independent workers, comfortable owning a book of business
• Team players with a strong desire for personal growth
• Highly organized in managing and executing complex customer tasks
• Excellent communicators
• Relationship builders with a sales mindset
• Tech-savvy and interested in AI, enterprise software, and information security

Prerequisite Education and Experience:

• Bachelor’s Degree or equivalent
• Demonstrated history of performance in a startup environment
• 2+ years of experience in professional services, customer success, project management, sales, consulting, and/or similar roles

SecurityPal is an equal opportunity employer.