Posted 3 months ago

Mid-Senior Account Manager

VilniusOn-siteFull-time

AI Summary

Manages B2B customer relationships and accounts as an Account Manager, driving retention, upsell/cross-sell opportunities, and revenue targets.

About this role

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What’s in store for you:

Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

A word from the team:

Join a fast-growing tech startup Webshare and become a member of newly developing Account Management team. By joining us, you will directly impact the company's success by helping our customers, handling cross-functional team communications and growing together with the us. We promise to provide you with personal career development opportunities and that we will create a successful product altogether.

Your day-to-day:

Manage customer relationships: day-to-day communication B2B customers to ensure general satisfaction - customer retention.

Identify long term account objectives by creating great customer experience.

Successfully achieve revenue orientated targets by identifying upsell & cross-sell opportunities.

Generate new ideas for value-creating activities with the customers: new campaigns, feedback collection ways, etc.

Be the main product advocate and independently navigate specific technical topics in communication with our customers.

Leverage and coordinate internal stakeholders to efficiently resolve client issues.

Keep up to date and supervise CRM data - status, opportunities, tasks, conversions, enrichment.

Manage agreements, renewals and attrition risk: ensure proactive attrition management by identifying at-risk accounts and developing detailed action plans.

Your skills & experience:

At least 2 years of experience in leading customer engagements with a demonstrated ability to deliver positive results for customers.

Ability to deliver positive results for customers by understanding business/personal needs and building strong relationships - being a customer advocate.

Analytical skills and ability to identify account expansion opportunities.

Relationships management and problem-solving skills.

Negotiation & Objection handling skills.

Excellence in written and verbal English communication skills.

Nice to have:

Experience with a CRM, PowerBI, MixMax systems.

Experience with billing procedures.

Experience with data analytics.

Our Salary & Work Benefits Package:

Gross salary: 2400 - 3600 EUR/month + bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competencies.

To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here.