ParentPay Group is Europe’s leading software product company and the UK’s largest education technology business. We are on a mission to bring next-generation innovation to positively impact on the lives of millions of parents, teachers, and students every day in over 49 countries.

Our market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and - through our product SIMS - collect and manage a database of student information and core school operations.

ParentPay Group’s new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development.

Our bright team FastTrack their career with international exposure and ways of working based on agile development best practices from globally renowned technology consultancies.

Role Overview:

We are seeking experienced Migration Engineers to join our Pune-based team on a 12-month fixed term contract, supporting business-critical applications during an active migration programme.

This role is ideal for a technically strong support professional who is comfortable working in a customer-facing environment, taking ownership of incidents, and collaborating across internal teams and third-party vendors to ensure system stability and service quality.

This is not an entry-level service desk role. The position requires hands-on technical troubleshooting, strong communication skills, and the ability to operate independently within defined support processes.

Applicants should be specifically seeking a contract or fixed-term opportunity and comfortable with the nature of time-bound roles.

We are particularly interested in candidates who:

Have prior experience working in contract or fixed-term roles, or
Are motivated by project-based work, migration programmes or defined delivery timelines, or
Are comfortable with clear end dates and outcome-driven engagements
Are immediately available to start

Key Responsibilities

Application & Technical Support

Provide L2 / L3 application support for Microsoft-based enterprise applications
Diagnose and resolve application, server and desktop-level issues using structured troubleshooting approaches
Investigate incidents using SQL queries to analyse application data and support root cause analysis
Support Active Directory, including integration with on-premises AD environments
Use remote support tools to troubleshoot and resolve customer issues efficiently

Migration & Project Support

Participate in migration and project meetings, providing operational input from a support perspective
Support customers during system handovers, migrations and post-migration stabilisation phases
Collaborate with internal teams to research, replicate and resolve migration-related defects and issues
Engage with third-party vendors to resolve incidents where ownership lies outside internal applications

Customer & Stakeholder Interaction

Act as a technical point of contact for customers via phone calls, remote sessions and email
Guide customers through structured diagnostic and troubleshooting processes
Support system walkthroughs, handovers and basic end-user training where required
Take end-to-end ownership of tickets, incidents and problems, ensuring timely updates and resolution

Documentation & Knowledge Management

Create, maintain and update technical documentation for applications, processes and new installations
Ensure knowledge is shared effectively within the support team
Identify recurring issues and contribute to service improvement and problem management initiatives

Skills, Knowledge & Expertise

Essential

2–5 years’ experience in an Application Support Engineer, Technical Support Engineer or Systems Support role
Strong experience supporting customer-facing enterprise applications
Working knowledge of Microsoft technology stacks
Hands-on experience with Active Directory, including on-prem AD integration
Ability to write and execute SQL queries for troubleshooting and data analysis
Experience using remote support tools
Strong analytical, troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Proven ability to take ownership and drive issues to resolution

Desirable

Experience supporting applications within migration or transformation programmes
Experience working with third-party vendors in a support or operational capacity
Familiarity with ITIL-based incident, problem and change management processes

Migration Engineer

About this role

Key Responsibilities

Skills, Knowledge & Expertise

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