Network Engineer

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Role - Network Engineer
Job Description

·1+ years work experience in networking (Cisco Catalyst Switch, Cisco Router)

·Manning of Network Support Desk

·Manage shift operations - Break rotation, tardiness, SOPs are followed

·Point contact for issues happening within his/her shift

·Ensuring proper shift handover

·Highlight any key shift issues or areas for improvement and provide recommendations on how to improve

·Perform Network monitoring and fault rectifications of all detected alerts

·Ensuring daily checklist are completed timely and correctly

·Attending to Service/Change Requests

·Manage escalation in accordance to defined process

·Liaise with service providers ensuring third party/supplier faults are cleared in a controlled and timely manner

·Supporting Skills - Cisco ASA Series, Cisco Router, Cisco Nexus Series

·Required (one or more of the following):
Certifications such as CCNP/ CCIP/CCSP/ CCIE/ JNCA /ITILV3 and other relevant IT industry certificates

Additional Information

All your information will be kept confidential according to EEO guidelines.