Posted 4 months ago
Network Operations Center (NOC) Tier 1 Shift Lead
Ashburn, VAHybridFull-time
AI Summary
Supervises the U.S. Customs and Border Protection NOC Tier 1 technicians, leading shift operations, overseeing incident intake and escalation, and mentoring staff to meet SLAs during 12-hour shifts in a 24/7 environment.
About this role
CWS seeks a NOC Tier 1 Shift Lead to supervise the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract Tier 1 NOC technicians. The NOC Tier 1 Shift Lead supervises the Tier 1 NOC technicians to ensure timely incident detection, triage, and escalation per established performance standards.
Duties & Responsibilities
Required Qualifications
Preferred Qualifications
Place of Performance
Clearance
Skills
CCNACompTIA Network+Federal/DHS SystemsITIL V3Network MonitoringServiceNowSolarWindsTicketing Systems
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