Network/Systems Administrator

Network/Systems Administrator

Essential Duties/Responsibilities

• ·Maintain security of company data through backups, disaster planning, and malware prevention/detection/removal.
• ·Track and escalate network support requests as needed to the appropriate staff. Work closely with other IT&S staff to resolve complicated issues in a timely and effective manner.
• ·Provide timely and effective communication to customers regarding problem status and issue resolution.
• ·Accurately log all network contacts using existing ticket tracking software and document all actions taken to provide problem resolution.
• ·Provide weekly and monthly reports of activities as required.

Secondary Duties/Responsibilities

• ·Work collaboratively with members of the IT Support Operations team to ensure superior responsiveness to customer needs and system performance.

Training and Qualifications

• ·Excellent analytical and problem solving skills required.
• ·Working experience with Cisco switches, wireless LAN controller, two-factor authentication and MSSQL Server.
• ·Must have the ability to work both independently and collaboratively with staff, customers and external vendors.

Additional Information

All your information will be kept confidential according to EEO guidelines.