New Instructions Administrator
BoltonHybrid
AI Summary
Manages incoming client instructions and documentation for the File Opening Team, ensuring accurate logging, collation, and timely processing within service-level agreements.
About this role
Are you highly organised, detail-oriented, and thrive in a fast-paced environment? We're looking for a New Instruction Administrator to join our Business Support team and play a key role in ensuring new client instructions are processed efficiently and accurately.
As part of the File Opening Team, you'll be responsible for managing incoming instructions received via central inboxes and client portals. You'll ensure all documentation is downloaded, combined, logged accurately, and processed within agreed service levels, helping us deliver an exceptional service to our clients.
As part of the File Opening Team, you'll be responsible for managing incoming instructions received via central inboxes and client portals. You'll ensure all documentation is downloaded, combined, logged accurately, and processed within agreed service levels, helping us deliver an exceptional service to our clients.
This is an excellent opportunity for someone looking to develop their administrative career, with a clear progression path into a File Opening role.
Key Responsibilities
✅ Managing and processing high volumes of incoming instructions and emails
✅ Downloading and collating documentation from client portals and databases
✅ Accurately logging all incoming work to maintain audit trails and traceability
✅ Prioritising urgent instructions and ensuring they are processed within agreed timeframes
✅ Maintaining compliance with data protection requirements and regulatory standards
✅ Supporting the wider Business Support Unit with administrative duties when required
✅ Assisting with file closures, post distribution, reception support, and other operational tasks
Skills, Knowledge & Expertise
✔ 5 GCSEs at Grade A-C (or equivalent), including Maths and English
✔ Basic Microsoft Outlook experience
✔ Strong attention to detail and organisational skills
✔ Good communication skills and the ability to work effectively within a team
✔ A confident IT user with strong administrative capabilities
✔ Ability to manage competing priorities and work to deadlines
Why Join Us?
- Supportive and collaborative team environment
- Opportunity to gain valuable legal and business support experience
- Clear career progression and development opportunities
- A varied role where no two days are the same
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
Skills
Administrative SystemsAudit TrailsClient PortalsData Protection ComplianceMicrosoft Outlook
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.