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Aircall

Posted 2 months ago

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Number Operations Specialist

Remote NARemote

AI Summary

An entry-level Number Operations Specialist supports transferring telephone numbers between carriers, managing porting requests, number purchasing, Caller ID, and A2P 10DLC SMS inquiries to ensure accuracy and compliance.

About this role

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

We are looking for a detail-oriented and eager-to-learn Number Operations Specialist (Entry Level) to join our Number Operations team. In this role, you will help manage the process of transferring telephone numbers between carriers, ensuring accuracy, compliance, and a smooth experience for our customers. You'll support porting-related requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries, working closely with internal teams, customers, and external carriers to resolve issues. This is a great opportunity to build a foundation in telecom operations — full training will be provided.

Qualifications:

  • Strong attention to detail and ability to manage multiple tasks at once
  • Good written and verbal communication skills
  • Comfortable learning new software tools (CRM/ticketing systems such as Zendesk or Jira)
  • Eagerness to learn about telecom, VoIP, and number portability processes
  • No prior telecom experience required — training provided

    • Skills & Competencies:

  • Organized with good time management
  • Problem-solving mindset with a customer-first attitude
  • Willingness to ask questions and escalate issues appropriately
  • Team player who collaborates well across departments
  • Interest in working with data and spotting patterns over time

    • Skills

    A2P 10DLCCaller IDCRMJiraTelecom Number PortabilityVoIPZendesk

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