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EverlyWell

Posted 10 months ago

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Nurse Educator & Quality Assurance Specialist (Contractor)

United StatesRemoteContract

AI Summary

Nurse Educator & Quality Assurance Specialist will train a multidisciplinary clinical team, conduct quality reviews of telehealth consults, and ensure documentation aligns with CMS/HIPAA standards and internal protocols.

About this role

Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.

Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2024 alone, an estimated 1 in 86 U.S. households received an Everlywell test, solidifying our spot as the #1 at-home testing brand in the country. And we’re just getting started. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.

We are seeking a clinically experienced and detail-oriented Nurse Educator & Quality Assurance Specialist (Contractor) to support provider education and ensure high-quality clinical documentation and consults across our care delivery ecosystem.

This contract role will focus on educating our interdisciplinary provider network – including physicians, nurse practitioners, nurses, and medical assistants – on best practices, documentation standards, and evolving clinical workflows. In parallel, you will conduct clinical quality reviews of telehealth consults and documentation to promote consistency, safety, and regulatory compliance.

Education & Training:

  • Deliver onboarding, orientation, and skills training for new clinical team members across multiple roles.
  • Create and update training resources (e.g., presentations, SOPs, job aids) for internal use.
  • Conduct periodic refresher trainings or workshops based on emerging trends or observed gaps.
  • Assist with provider questions regarding workflows, documentation, or standards of care.
  • Collaborate with operations, compliance, and clinical leadership to ensure training materials are aligned with current practice and regulatory expectations

    • Quality Assurance & Documentation Review:

  • Perform retrospective chart reviews of provider consults, documentation, and care notes.
  • Evaluate documentation for clinical accuracy, completeness, professionalism, and adherence to internal protocols and external standards (e.g., CMS, HEDIS, HIPAA)/
  • Identify patterns in documentation deficiencies or clinical deviations and flag opportunities for training or system improvements.
  • Support the implementation of quality initiatives and feedback loops for continuous improvement

    • Required Qualifications:

  • Registered Nurse (RN) or APP (NP/PA) with active, unrestricted license in the U.S.
  • Minimum of 5 years of clinical experience, with at least 2 years in an education, quality, or supervisory role.
  • Experience with telehealth, outpatient, and diagnostic care settings preferred.
  • Familiarity with clinical documentation standards, quality improvement principles, and adult learning methods.
  • Working knowledge of risk adjustment documentation requirements, including familiarity with HCC coding principles, MEAT criteria, and best practices for capturing chronic and complex conditions in provider documentation.
  • Strong attention to detail, excellent communication skills, and ability to give clear, constructive feedback.
  • Proficiency with digital tools such as Google Workspace, EMRs/EHRs, and learning management systems.

    • Preferred Qualifications:

  • Experience in a startup, virtual care, or fast-paced healthcare organization.
  • Background in compliance, utilization review, or peer review is a plus.
  • Prior experience training multidisciplinary teams.

    • Skills

    Adult Learning MethodsClinical Documentation StandardsCMS Documentation GuidelinesDiagnostic CareEHR/EMR SystemsGoogle WorkspaceHCC Coding PrinciplesHEDIS Documentation ConsiderationsLearning Management Systems (LMS)MEAT CriteriaOnboarding And Orientation ProgramsOutpatient CareProvider Documentation AuditsQuality Improvement PrinciplesRegulatory ComplianceRetrospective Chart ReviewRN Or APP License In The U.S.SOPs CreationTelehealthTraining Material Development

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