Office Administrator

Mission

To support business growth through execution of daytime dispatching and office administration.

Objectives

Answer 100% of inbound calls

• Capture all relevant information for dispatching resources for tow calls

• Provide information for insurance companies as needed

• Provide customer service and guidance for all callers

Successfully dispatch tow and recovery resources

• Capture 100% of relevant information for each call

• Deliver accurate quotes on 100% of calls

• Dispatch tow and recovery resources within 5 minutes for 95% of calls

Ensure 100% of invoices are billed within 48 hours

• Review previous day’s calls

• Send or submit invoices for relevant calls

Complete impound management tasks 100% on-time

• Keeps impounded vehicles moving through the statute stages

• Assists in releasing property and vehicles

Ensure the Director of Operations
can use 50% or more of their time on
the Team, strategy, execution, and sales

• Take the lead on paperwork flow, invoicing, accounts receivable activities, and other administrative processes

• Assist with Director’s schedule, Team schedule,
  onboarding new Team Members,
  and communicating with the Tea

Competencies

• Adapt and overcome
  – Hardworking, adaptable, innovative, and flexible. Can-do mindset focused on overcoming challenges.
• Attention to detail – Does not let important details slip through the cracks or derail a project.
• Be real, be brave – Has the courage to say the hard things and remain true, honest, and loyal to one another.
• Calm under pressure – Maintains stable performance when under heavy pressure or stress.
• Coachable – Often solicits feedback and reacts calmly to criticism or negative feedback.
• Efficiency – Able to produce significant output with minimal wasted effort.
• Excellence or nothing – Committed to quality. Does the job right without cutting corners.
• Follow-through on commitments – Lives up to verbal and written agreements, regardless of personal cost.
• Heart in everything – Cares deeply for customers, teammates, and community. Puts people first in every decision. Reduces stress for customers.
• Hungry and humble – Expects excellence. Stays tenacious like a dog with a bone. Always looking for ways to improve and innovate.
• Listening skills – Lets others speak and seeks to understand their viewpoints.
• Sense of urgency – Respond quickly to customer and business needs.
• Teamwork – Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
• Work ethic – Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

Qualifications

• Education: High school diploma required, college degree preferred
• Experience: 2 or more years supporting a manager and business operations
• Affinity for technology; proficient in Microsoft 365

Benefits

• Employee health insurance paid 100% by the company

• Employee dental insurance paid 100% by the company

• 401(k) retirement plan with company match of up to 4%

• One week of paid vacation after six months and two weeks after one year