Office Manager

Introduction

Bigge Crane and Rigging has been elevating America since 1916. With over 1,800 cranes and a coast-to-coast presence, we buy, sell, rent, operate, and maintain one of the largest, most advanced crane fleets in the country. We’ve played a role in building some of America’s most iconic landmarks and earned a reputation for doing it right—with performance, precision, and accountability.

Position Overview

The Office Manager is responsible for overseeing the daily administrative operations of the office while serving as the primary point of contact for incoming phone calls, visitors, employees, and vendors. Managing the company’s main phone lines is a primary responsibility of this position and requires consistent availability, professionalism, and accurate call routing throughout business hours.

This position also provides administrative support to multiple members of the executive leadership team, including managing schedules, coordinating meetings and travel, preparing documents, tracking follow-up items, and assisting with day-to-day administrative needs. The role requires strong judgment, discretion, organization, and the ability to manage competing priorities in a fast-paced environment.

In addition, the Office Manager maintains an organized and professional office environment, coordinates office services and supplies, supports new hire onboarding, and assists with employee engagement and company culture initiatives.

Key Responsibilities

Phone and Front Desk Management

• Serve as the primary operator for the company’s main phone lines and ensure incoming calls are answered promptly and professionally.
• Determine the purpose of each call, provide accurate information when appropriate, and direct callers to the correct employee or department.
• Take clear and detailed messages when employees are unavailable and communicate messages promptly.
• Monitor phone coverage throughout business hours and coordinate backup coverage when away from the front desk.
• Greet and assist visitors, employees, applicants, vendors, and delivery personnel in a friendly and professional manner.
• Notify employees promptly when visitors, deliveries, or incoming documents arrive.
• Maintain office security by following visitor procedures, monitoring access, and issuing visitor badges as needed.
• Keep the front desk, lobby, conference rooms, and common areas organized and presentable.

Executive Administrative Support

• Provide administrative support to multiple members of the executive leadership team.
• Help coordinate internal and external meetings, including agendas, meeting spaces, technology, meals, and materials.
• Prepare, edit, and format correspondence, presentations, reports, meeting materials, and other business documents.
• Process expense reports, invoices, purchase requests, and other documentation.
• Communicate and coordinate with employees, customers, vendors, and other contacts on behalf of executive leadership.
• Anticipate administrative needs and proactively address scheduling, meeting, travel, and office-related issues.
• Maintain confidentiality when handling sensitive company, employee, financial, or executive information.
• Complete special projects and other administrative assignments as requested.

Office Operations

• Oversee daily administrative operations and address general office needs as they arise.
• Manage incoming and outgoing mail, packages, deliveries, and courier services.
• Maintain office supply inventory and coordinate ordering, tracking, and distribution.
• Coordinate with building management, maintenance providers, vendors, and service technicians.
• Submit and track office maintenance requests and follow through to ensure resolution.
• Coordinate conference room scheduling, meeting preparation, and office events.
• Maintain office procedures, vendor contact lists, emergency information, and administrative records.
• Support document preparation, data entry, filing, scheduling, and other administrative tasks as needed.
• Assist with invoice processing, purchase requests, and expense documentation related to office operations.
• Perform additional administrative duties, special projects, and other responsibilities as assigned based on business and office needs.
• Help ensure uninterrupted front desk and phone coverage during business hours of 7:00 a.m. to 5:00 p.m., Monday through Friday.

Employee and Culture Support

• Assist with new hire onboarding by preparing materials, coordinating schedules, arranging workspaces, and helping employees navigate the office.
• Coordinate with HR, IT, hiring managers, and other departments to support a smooth first-day experience.
• Assist the Culture Committee with employee events, recognition activities, celebrations, and engagement initiatives.
• Support internal meetings, training sessions, and company events by coordinating rooms, materials, meals, and other logistics.
• Serve as a reliable administrative resource for employees and direct questions to the appropriate department.

Qualifications and Skills

• High school diploma or equivalent required; associate degree or additional administrative training preferred.
• Three or more years of experience in office management, executive administrative support, reception, or a related position preferred.
• Previous experience supporting multiple executives or senior leaders strongly preferred.
• Experience managing a multi-line phone system and handling a high volume of incoming calls strongly preferred.
• Strong verbal and written communication skills.
• Professional and courteous phone presence.
• Excellent organizational, scheduling, and time-management skills.
• Ability to manage multiple calendars, competing priorities, and frequent schedule changes.
• Strong attention to detail and follow-through.
• Ability to anticipate needs, use sound judgment, and independently resolve routine issues.
• Ability to remain calm, professional, and service-oriented in a busy office environment.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
• Ability to prepare professional correspondence, reports, presentations, and meeting materials.
• Ability to maintain consistent front desk and phone coverage during assigned working hours.
• Ability to handle confidential and sensitive information professionally and discreetly.
• Friendly, responsive, and customer-focused approach when working with executives, employees, visitors, customers, and vendors.

Benefits

• Competitive pay and a matching 401(k) plan
• Vacation, Company Holidays, and Sick Days
• Flexible spending accounts/Health Savings Account
• Reimbursement plan for the company Bring Your Own Device (BYOD) Policy

Bigge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, military or veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.