Office Manager for a Pest Control Venture
AI Summary
The Office Manager runs the day-to-day office for a new pest-control business inside a real-estate and property-management firm. They book jobs, schedule technicians, answer calls, invoice and collect payments, manage QuickBooks, run the CRM, order supplies, and handle light HR and compliance.
About this role
Smartland, a Northeast Ohio real estate and property-management firm trusted here since 2008, is launching a new pest control company, and we’re hiring the person who will run its office. You’d be an early, foundational hire in a brand-new business, with the stability and backing of an established parent company behind you. If you’ve been the one quietly holding a small business together, and you’re ready for a place that will actually appreciate it, read on.
What you’d actually do
This is the office. You’d own it. On any given day that means:
- Booking jobs, building the daily schedule, and keeping our technicians moving efficiently.
- Answering the phone, turning callers into booked appointments and calming the occasional worried customer.
- Invoicing, taking payments, following up on what’s owed, and keeping our books clean in QuickBooks.
- Running our scheduling/CRM software and keeping customer records accurate.
- Ordering chemicals and supplies so the trucks are never short.
- Keeping us on top of the boring-but-critical stuff: licenses, insurance, and renewals.
- Handling light HR as we grow: onboarding new hires, tracking time off, and helping put simple policies and procedures in place (handbook, PTO, safety).
- Sending a simple weekly rundown to the owner so we always know where we stand.
Who we’re looking for
- You are genuinely in love with checklists, spreadsheets, and a well-kept calendar. A checked-off list and a tidy schedule make your day. This is the most important thing on this list.
- You’ve run the office of a small service business before, pest control, HVAC, plumbing, landscaping, cleaning, electrical, or similar.
- You know QuickBooks and you’re comfortable with invoicing, payments, and chasing down what’s owed.
- You’ve used scheduling or dispatch software (GorillaDesk, FieldRoutes, Jobber, Housecall Pro, ServiceTitan, or you learn software fast).
- You stay calm when three things need you at once, and nothing falls through the cracks on your watch.
- You’re warm on the phone but not afraid to ask a customer to pay their bill.
- You’re trustworthy, you’ll see payroll and bank access, and we need to count on you completely.
Fair warning: At first this will be hectic and a little disorganized, and it'll be on you to sort out the chaos and build proper order from the ground up.
