Office Manager for a Pest Control Venture

Smartland, a Northeast Ohio real estate and property-management firm trusted here since 2008, is launching a new pest control company, and we’re hiring the person who will run its office. You’d be an early, foundational hire in a brand-new business, with the stability and backing of an established parent company behind you. If you’ve been the one quietly holding a small business together, and you’re ready for a place that will actually appreciate it, read on.

What you’d actually do

This is the office. You’d own it. On any given day that means:

• Booking jobs, building the daily schedule, and keeping our technicians moving efficiently.
• Answering the phone, turning callers into booked appointments and calming the occasional worried customer.
• Invoicing, taking payments, following up on what’s owed, and keeping our books clean in QuickBooks.
• Running our scheduling/CRM software and keeping customer records accurate.
• Ordering chemicals and supplies so the trucks are never short.
• Keeping us on top of the boring-but-critical stuff: licenses, insurance, and renewals.
• Handling light HR as we grow: onboarding new hires, tracking time off, and helping put simple policies and procedures in place (handbook, PTO, safety).
• Sending a simple weekly rundown to the owner so we always know where we stand.

Who we’re looking for

• You are genuinely in love with checklists, spreadsheets, and a well-kept calendar. A checked-off list and a tidy schedule make your day. This is the most important thing on this list.
• You’ve run the office of a small service business before, pest control, HVAC, plumbing, landscaping, cleaning, electrical, or similar.
• You know QuickBooks and you’re comfortable with invoicing, payments, and chasing down what’s owed.
• You’ve used scheduling or dispatch software (GorillaDesk, FieldRoutes, Jobber, Housecall Pro, ServiceTitan, or you learn software fast).
• You stay calm when three things need you at once, and nothing falls through the cracks on your watch.
• You’re warm on the phone but not afraid to ask a customer to pay their bill.
• You’re trustworthy, you’ll see payroll and bank access, and we need to count on you completely.

Fair warning: At first this will be hectic and a little disorganized, and it'll be on you to sort out the chaos and build proper order from the ground up.