Office Services Coordinator

Site Coordinator

Position Profile
Accountable for the daily operations of a single-person site. Responsible for performing contracted office services, including but not limited to copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties and Responsibilities

• Responsible for the daily operations of a mailroom, copy center, or scanning facility.
• Operates office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
• May be responsible for:
  • Courier services
  • Reception services
  • Switchboard operations
  • Shipping and receiving
  • Mail delivery and processing
• Maintains formal daily contact with customers.
• Responsible for the effective implementation and management of Ricoh Service Excellence programs.
• Understands and efficiently operates required equipment and software to achieve service level agreements (SLAs).
• Achieves profitability goals by effectively utilizing company materials and supplies.
• May perform routine administrative functions, including:
  • Creating and completing work orders
  • Contractor monitoring
  • Facility inspections
  • Reporting facility-related issues
  • Providing operational support as needed
• May interact with contracted vendors, facility management, and building occupants.
• May be responsible for office supply inventory management and reordering.
• May coordinate conference rooms and manage A/V equipment resources.
• Maintains positive working relationships with all departments through professional communication.
• Collects and provides operational data to leadership and customers, including monthly reports as required.
• Ensures financial responsibilities are met.
• Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)

Typically Requires:

• High school diploma or GED required.
• 1+ years of experience in a related field (B2B and/or technical environment).
• 1+ years of customer-facing experience required.
• Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities

• Tactical thinking and decision-making skills.
• Ability to present information to small groups.
• Moderate problem-solving skills.
• Basic customer service skills.
• Basic technical aptitude.
• Strong written and verbal communication skills.

Working Conditions, Mental and Physical Demands

• Typically works in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
• Work assignments are diversified and may require the ability to interpret, comprehend, and apply complex information, data, and instructions, as well as prepare and communicate detailed information.
• Some physical effort is required. Work may be primarily sedentary but will involve walking, standing, bending, reaching, lifting, and carrying objects weighing up to 50 pounds.
• Requires moderate dexterity and regular use of basic office tools and equipment, including calculators, keyboards, hand tools, and hand-eye coordination.