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Posted 3 months ago

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Officer, Member Services

LagosOn-siteFull-time

AI Summary

An officer ensures efficient operation of the member service centre, handles member inquiries and issues, manages unreceived member packs, and supports pre-flight member scheduling and coordination.

About this role

Officer, Member Services

Airk Air, West and Central Africa’s largest carrier, seeks, the services of experienced and competent candidates to fill the following existing vacant position:

Job Specifications;

Ensuring efficient operation of member service centre

Ensuring enhancing member awareness by handling accurate information relating to the programme.

Ensuring seamless member experience by handling of members who have not received member pack

Ensuring pre-flight check to identify members scheduled to travel and circulation of the same to all airports.

Qualifications

Requirements:

3-5 years experience in similar job role while a university degree would be of advantage.

Knowledge of principle, practice and techniques of operations.

Positive attitude, excellent communication in oral/written English

Must be fully computer literate, preferably with prior experience of the implementation of customer loyalty programmes.

Additional Information

send your application letter and cv to

email aviationadmin@airkair.com :

website: www.lextorahjobs.com

Skills

CRMCustomer Loyalty ProgrammesCustomer Service SystemsMS OfficeOperations

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