Officer, Operations

Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for an Officer, Operations to join our ever-evolving Operations team and help shape the future of global commerce.

What you’ll own

• Execute daily operational processes including merchant payment, settlement clearing reconciliation, invoicing, dispute handling, and manual transaction processing with high accuracy and efficiency.

• Support sales activities by preparing proposals, coordinating RFPs, managing documentation, and assisting in client meetings and follow-ups.

• Collaborate with internal teams and external partners (e.g., vendors, banks, and service providers) to ensure smooth transaction flows and timely issue resolution.

• Monitor operational performance and deliver monthly reports, ensuring service levels and customer satisfaction standards are consistently met.

• Identify, escalate, and resolve operational issues promptly while maintaining compliance with internal procedures and controls.

What you’ll bring

• Minimum 1+ year of experience in financial operations, transaction processing, or back-office support functions.

• Strong proficiency in Microsoft Office applications, especially Excel and Word.

• Good command of written and spoken Chinese and English, with ability to handle documentation and dispute cases.

• Strong attention to detail with the ability to follow standardized procedures and manage multiple tasks efficiently.

• Effective communication and coordination skills with a collaborative and problem-solving mindset.

It’s a bonus if you have

• Experience in credit card operations or payment processing environments.

• Background in accounting, reconciliation, or financial services operations.

• Familiarity with sales support processes such as RFP preparation or client coordination.

• Think like a client: We care deeply about our clients’ success. We ask, listen and learn—curious to understand first. Our passion drives excellence in everything we set out to do.

• Act like an owner: We take accountability—working at pace to own our outcomes. We empower each other to make decisions and innovate to deliver impact.

• Win as one team: We value personal connections and diverse perspectives—moving forward together with clarity and determination to succeed.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry—people you can learn from as you grow your career. The energy, the connections, the opportunities—it’s unmatched. Come be part of an ever-evolving company where you can go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative—always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.